Business Transformation Director - Maximus

Buffalo, NY 14201

About the Job

Description & Requirements

Be part of something great

Maximus is a global organisation that specialises in providing health and employment services to millions of people every year. Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives. From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.

A senior role within the business the role will be responsible for leading and managing operational transformation to enable business operations to:

Accelerate the pace of business improvement to modernise service delivery and reduce costs whilst improving performance,

Develop capability to effect change in the business to support business diversification and growth.

Key Contacts & Relationships

Internal

SLT Across Max UK
Leaders across Max UK
Colleagues across Max UK

External

10 x Commissioners

Lead and oversee the planning, execution, and monitoring of transformation initiatives, ensuring adherence to best practices, standards, and methodologies

Bring together the key strands of technology, continuous improvement and behavioral science to drive transformational changes across the business - which are taken up and embedded to deliver meaningful impact

Identify and leverage opportunities for innovation, collaboration, and co-creation with internal and external stakeholders, and foster a culture of continuous improvement and learning across the organisation. - pro-actively seeking out opportunities for change and sourcing new solutions to improve delivery

Drive a stronger focus on growth by identifying and developing core operational capabilities to enable protection of core business and , critically diversification into new and adjacent markets for business growth

Evaluate the impact and effectiveness of the transformation initiatives, and ensure alignment with the organisation's performance indicators and quality standards.

Provide leadership, guidance, and coaching to the transformation team and other staff involved in the transformation process, and promote a high-performance and customer-focused culture .

Qualifications & Experience

A degree or higher in business, management, or a related field, or equivalent experience.
Proven senior experience in leading and successfully delivering transformation change in an operational context.
Critically, highly digitally literate and proven experience of utilizing progressing technologies (including Artificial Intelligence) to drive business improvement or customer experience - Passionate about the impact the technology can have and a natural ability to actively seek out new ways technology can be operationalised to improve our services.

Individual Competencies

Excellent project and programme management skills, with the ability to plan, execute, and monitor multiple transformation initiatives simultaneously, and manage the associated budget, resources, and risks.
Exceptional stakeholder management/communication skills, with the ability to build and maintain effective relationships, and influence and persuade at all levels.
Innovative and creative thinking skills, with the ability to identify and leverage opportunities for improvement, co-creating new and customer-centric solutions.
Analytical and problem-solving skills, with the ability to evaluate and measure the impact and effectiveness of the transformation initiatives, and ensure alignment with the organisation's performance indicators and quality standards.
Leadership and people management skills, with the ability to lead, guide, and coach the transformation team and other colleagues, fostering a high-performance and customer-focused culture.

EEO Statement

Maximus is committed to developing, maintaining and supporting a culture of diversity, equity and inclusion throughout the recruitment process. We know that feeling included has a dramatic impact on personal well-being and are working to ensure that no job applicant receives less favourable treatment due to any personal characteristic. Advertisements for posts will include sufficiently clear and accurate information to enable potential applicants to assess their own suitability for the post.

We are a Disability Confident Leader, thanks to our commitment to the recruitment, retention and career development of people with disabilities and long-term conditions. The Disability Confident scheme includes a guaranteed interview for any applicant with a disability who meets the minimum requirements for a job. When you complete your job application you will find a question asking you if you would like to apply under the Disability Confident Guaranteed Interview Scheme. If you feel that you have a disability and apply under this scheme, providing that you meet the essential criteria for the job, you will then be invited for an interview. YourGuaranteed Interview application will only be shared with the hiring manager and the local resourcing team. Where reasonable, Maximus will review and consider adjustments for those applicants who express a requirement for them during the recruitment process.

Source : Maximus