Business Systems and Operations Associate - Waterleaf International LLC

Business Systems and Operations Associate
 

About Waterleaf and Cyberleaf 

Waterleaf International, an engineering, cybersecurity and science-based network infrastructure and government contractor, is seeking a full-time Business Systems and Operations Associate. Through its Cyberleaf ^TM Managed Cybersecurity Service, Waterleaf offers cybersecurity-as-a-service and related professional services including Pen Testing, vCISO, DFIR and GRC offering to customers of all sizes across a broad range of industry verticals. 

Waterleaf hires, trains, and promotes the best and brightest for upward mobility and the opportunity to grow and succeed. We offer excellent benefits (Medical/Dental/PTO/Tuition) and more.  

Waterleaf offers a forward leaning culture – that means our focus and direction is on people, intellect, process and deliverables. Our people include employees, contractors, and customers all of whom have inherent value and contributions to not only our mission in defending our country but to the community we each live in.  

We support professional and individual growth and provide dynamic, fascinating, and supportive work environments. Talk to us about the ability to have great financial and personal gains in a thriving and vital environment.  

Business Systems and Operations Associate

The Business Systems and Operations Associate works across the company to implement and operate business systems in support of the company’s offerings. Working collaboratively with executive, sales and technical teams, the Associate will be responsible for defining business processes, and configuring, maintaining and operating the company’s existing ZohoOne platform, defining key business processes and workflows, and providing operational support to sales, operations and finance functions. 

Business Systems and Operations Associate Job Responsibilities:

• Define and implement workflows utilizing multiple Zoho modules, including at a minimum CRM, Forms, Projects, Subscriptions (Billing) and Analytics
• Support sales optimization of CRM capabilities to support territory management, lead development, and pipeline tracking 
• Create and maintain service subscriptions for customers 
• Support system capability and on-going implementation of moves, adds and changes
• Track subscriptions and support sales for client renewals
• Develop and support Customer facing portals that enable billing and payment, subscription management, and account management functions
• Maintain product and services catalogs, price lists, and subscription information bases
• Establish and maintain supplier price lists
• Utilizing Zoho tools to develop and operate subscription reporting and reconciliation process
• Support client billing, reconciliation and collection 
• Develop custom reports utilizing functionality of Zoho Analytics
• Support client utilization of system APIs 
• Manage user access access, permissions and roles in ZohoOne environment
• Provide on-going support and training for internal users

Business Systems and Operations Associate Qualifications / Skills:

• Technical acumen to understand company’s products and services
• Proven experience as a CRM Administrator or similar role (preferably Zoho), with necessary skills to align business processes and system functionality
• Experience in providing training and support specifically for CRM end-users 
• Strong proficiency in using and customizing the CRM platform. Zoho CRM certification is preferred.
• Solid understanding of CRM best practices and data management principles
• Excellent communication skills to interact effectively with users and cross-functional teams
• Detail-oriented with strong problem-solving abilities
• Ability to work independently and meet deadlines 
• Familiarity with Zoho data structures, import/export processes and tools
• Knowledge of Zoho CRM reporting and Analytics
  
  

Education and Experience Requirements:

• Bachelor's degree required 
• Minimum 3 years of experience required
• Strong communication skills
• Capacity to work independently
• Meet stated qualifications / skills

Our team is varied and lives throughout the US with HQ in SW FL and offices in Atlanta and MD/DC. We primarily work remotely and have lab, testing and staging areas as well. 

Compensation Details  

The base salary range for this role is $60,000-$80,000 and is eligible for participation in annual performance bonuses. Compensation may be more or less than the posted range, and the range may be modified in the future.  

Note: No amount of pay is considered wages or compensation until earned, vested, and determinable. The amount and availability of any bonus, commission, production, or any other form of compensation that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.  

What We Provide: 

• Competitive compensation structure - We believe in above-average compensation for our above-average team members. 
• Generous time off - Our team enjoys extensive PTO/Vacation, plus paid holidays and maternity/parental leave for new parents. 
• Healthcare - We have you covered. Health, vision, dental and life plans, for you and your family. See our benefits above.  
• Grow with us - We offer our team every chance to learn and grow their skills while helping shape the future of our company. 

Benefit Offerings: 

• 401(k) matching 
• Health Insurance
  • Medical
  • Dental 
  • Vision
• Paid Time Off
• Flexible Schedule
• Professional Development Assistance
• Parental Leave

How to Apply: 

Thank you for including us in your job search. Please submit your resume and a cover letter to let us know why you feel we are a good match. All applications are reviewed quickly because we respect your time. Please make note that due to potential Federal contract requirements, applicants must be US citizens. 

Due to the volume of applications, only shortlisted candidates will be contacted. 

Waterleaf has preferred agency relationships and does not accept unsolicited agency resumes. Please do not forward resumes to our jobs email address, our employees or mail to our office locations. Waterleaf is not responsible for any fees related to unsolicited resumes. Waterleaf is an equal opportunity employer who values diversity in our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. In fact, we know that the most inclusive and diverse teams accomplish the most extraordinary results!