BUSINESS SYSTEMS IT PROGRAM MANAGER - Arlington County

The Department of Human Services (DHS) is seeking a Business Systems IT Program Manager to join the technologically progressive Information Systems Bureau (ISB) bringing strategic leadership to a team of seven (7) Business Systems Analysts who provide technical support, business systems analysis, and system application review and development.  This position reports to the ISB Bureau Director and oversees the relationship between IT and programmatic operations by designing, implementing, and integrating technology solutions supporting information systems used in all human services lines of business.
 
DHS is a large complex organization with over 140 social services, mental and public health, and public assistance programs delivered through five diverse operating divisions. The ISB currently manages more than 70 federal, state, and local information systems supporting the varied program areas.

Responsibilities include:

• Supervising staff and contractors to include recruitment, assigning work, staff development, and performance management and evaluation;
• Interfacing with departmental leadership to recommend overarching business strategies and their impact regarding the purchase of off-the-shelf solutions, including serving as subject matter expert to internal/external customers on questions of business technology processes and solutions;
• Working with department leadership to develop long and short-range technology plans and developing and enforcing technology standards within the ISB.
• Developing, implementing, and maintaining project plans for new and ongoing technology projects in a cost-effective and efficient manner;
• Executing request for proposals and contracting processes for new technology initiatives;
• Collaborating with Business Systems Analysts on new requirements or production issues; 
• Procuring outside custom development, and/or designing in-house business solutions to meet the needs of the DHS business partners and clients; and
• Selecting a vendor and implementing the purchase of services for Virginia Department of Social Services programs, including implementing a Case Management, Child Care Licensing System, and Homeless Management Information System.

Technical Environment applications:

• Using custom and commercial off the shelf (COTS) applications vary in size, scope, and complexity including Microsoft .NET and MS SQL Server technologies in physical and virtualized machine (VM) environments, including SQL Server and job scheduling (ActiveBatch); and 
• Using technology tools such as MS SSIS, MS SSRS, Visual Studio, C#, PHP, HTML and TortoiseSVN and GIT for source control.

The successful candidate will demonstrate the following:

• Effective people management and technical skills demonstrating the ability to lead a team of specialists utilizing best practices in application management and support services.
• Strong project and task management skills and effective communication skills to engage, influence and articulate technical business issues and solutions to a variety of stakeholders.
• Proven ability to develop functional/business requirements and turn them into technical options and solution designs/architectures; as well as timelines and costs for implementation, including deployment recommendations.
• Excellent analytical, problem solving, and decision-making skills within functional and technical areas.

Arlington County's DHS is committed to delivering client services in an effective, equitable, respectful, and trauma-informed manner. Our staff is dedicated to ensuring our clients are approached, engaged and cared for in ways that demonstrate competency, sensitivity and awareness of factors which impact the client experience including but not limited to: cultural identity, gender, racial, and ethnic diversity, religious/spiritual ascription, physical capability, cognitive and literacy levels, sexual orientation, and linguistic needs.