Business Systems Consultant, Solutions Management Lead - AbbVie

AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas – immunology, oncology, neuroscience, and eye care – and products and services in our Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at www.abbvie.com. Follow @abbvie on Twitter, Facebook, Instagram, YouTube and LinkedIn. 

AbbVie’s mission is to discover and deliver innovative medicines that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people’s lives across several key therapeutic areas: immunology, oncology, neuroscience, eye care, virology, women’s health, and gastroenterology, in addition to products and services across its Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at www.abbvie.com.Follow @abbvie on Twitter, Facebook, Instagram, YouTube and LinkedIn.

Join us in our quest for professional growth and fulfillment, at an organization that passionately nurtures prosperity, technological advancements and, most importantly, its people. Welcome to the realm of AbbVie Business Technology Solutions (BTS), where we weave the threads of digital transformation into tapestry of innovation that directly touches the lives of patients in need. As a BTS Patient Services Solutions Management Business Systems Consultant, you will fearlessly confront intricate obstacles, unraveling their complexities while expanding your horizons. Moreover, you will have the extraordinary opportunity to empower others, help grow their skills and fulfill their potential. Join us in this extraordinary expedition, where every step forward is a leap towards a brighter future.

In this role you will be responsible for:

• Partner with leaders of our AbbVie Patient Services to understand their business strategy and goals in a way that you can help deliver technology solutions that help them work towards their objectives.
• Partners with technical architects and other technical resources to deliver high quality business cases and business process designs.
• Facilitate sessions, collecting requirements, and providing recommendations to meet those requirements. Manage the entire requirements lifecycle from documenting needs, epics, owning user stories and acceptance criteria, documenting process flow and integration requirements. Ensure feedback and approvals from business owner/s is promptly managed and well documented.
• Conduct thorough analysis of existing systems, processes, and workflows to identify areas for improvement and optimization.
• Manage functional systems testing, UAT planning and user education through training of newly released functionality that may include new modules or new functionality within patient services systems.
• Present complex data and solutions in a clear and concise manner to both internal and external stakeholders. Lead data analysts in tackling intricate business inquiries, utilizing a comprehensive understanding of data nuances, limitations, and optimal analysis approaches to deliver precise and impactful insights.
• Develop project plans and other supporting documentation, including business requirements, user stories, business process maps, detailed functional and technical design specifications, and test plans.
• Work with Process/Product owners to identify and devise solutions that optimize business process performance, capability, and competitiveness. Work with project leadership to determine mitigation strategies and record them appropriately to proactively reduce the impact of scope changes.
• Provide leadership for junior business analysis staff and responsible for their ongoing development in the business analysis process.
• Stay up to date with industry advancements and best practices.
• Comply with applicable Corporate and Divisional Policies and procedures.

Tools and skills you will use in this role:

• Requirement lifecycle management, epic and story creation, change management, functional testing, coordinating user acceptance test, perform user demo and educate users about systems through engaging training and media.
• High levels of business and technology understanding are required, while being sensitive to client culture around technology process needs and integration
• Process flow mapping and data flow mapping using tools using likes of MS office, MS Visio, Lucidchart, SmartDraw etc
• Manage and prioritize multiple tasks to meet deadlines.
• Foster strong relationships with key stakeholders and clients and strong interpersonal communication.
• Jira/Confluence
• SDLC process for the system development delivery.
• Basic literacy in data analysis using SQL and MS Office suite.
• Develop and deliver highly impactful and creative presentations.

Experiences that make you a strong candidate for this role:

Required

• Bachelor's Degree with 7 years’ experience; Master's Degree with 6 years’ experience; PhD with 2 years’ experience.  
• Strong analytical and problem-solving skills are essential. The candidate should be able to understand complex business processes, identify areas for improvement, and translate business requirements into technical solutions
• Experience in digital solutions and connected ecosystems like consumer digital journey, customer data platform, consumer apps/devices, consumer campaign and omni-channel marketing, consumer campaign.
• 5+ years of experience in writing epics, user stories, acceptance criteria, perform process mapping and data mapping and assessing impact of business changes on systems.
• 5+ years of experience in leading requirement grooming, sprint planning, backlog management, functional test planning, UAT planning and deployment coordination.
• Excellent communication and interpersonal skills are necessary to effectively collaborate with stakeholders at all levels. The ability to translate technical concepts into non-technical language is important for successful project implementation.
• Experience working in an agile delivery environment

Beneficial

• Deep domain experience in biopharma commercial business processes and associated technology platforms and systems that support the business. Understanding industry-specific regulations, trends, and challenges can help the candidate accelerate through the learning curve and provide tailored solutions.
• Previous experience with a commercial biopharma product launch.
• Product owner /Scrum master certification.  
• Understanding of SalesForce landscape like SalesForce and marketing cloud.  
• Understanding of Artificial Intelligence principles, GenAI, functional and technology stack.
• Moderate SQL skills and ability to explore, understand, and document complex data systems and structures

Why Business Technology Solutions?

Unleash your potential to make a difference in people's lives through technology and data. Join AbbVie BTS, shape digital transformation, and experience sustainable career growth within a diverse global team. The stage is set, and we eagerly await your arrival to join us in this exhilarating quest for a better tomorrow.

AbbVie is committed to operating with integrity, driving innovation, transforming lives, serving our community and embracing diversity and inclusion.  It is AbbVie’s policy to employ qualified persons of the greatest ability without discrimination against any employee or applicant for employment because of race, color, religion, national origin, age, sex (including pregnancy), physical or mental disability, medical condition, genetic information, gender identity or expression, sexual orientation, marital status, status as a protected veteran, or any other legally protected group status.