Business Systems Analyst (Vacancy) - City of Columbus, OH

The City of Columbus 

Columbus is at the epicenter of the state’s political, economic, and social presence. The 14th largest city in the nation, Columbus is growing in every way: we’re adding people, more diverse cultures, and vibrancy to our neighborhoods. The city is a thriving hub of startups, healthcare innovation, and big-name tech companies, so much that we have earned the nickname “Silicon Heartland.” Our job market is fueled by the top-notch talent graduating from our region’s numerous colleges and universities, including research and innovation superstar The Ohio State University. The city also boasts a foodie atmosphere that makes delicious dishes a way of life.

Office Culture

We strive for a culture where our employees feel valued, empowered, and supported. We encourage our employees to pursue personal and professional development opportunities and reward innovation, creativity, and service. In an effort to improve employee satisfaction and work/life balance, we also offer a hybrid work schedule.

Join us and be a part of a team that is modernizing the Tax Revenue Systems at the City of Columbus. We have implemented a new system and need a skilled Business Systems Analyst as a key member of our team to support the application by performing the following tasks:

• Conduct requirement gathering sessions for business functionality and interfaces
• Configure functionality to meet the Income Tax Divisions unique requirements that go beyond out-of-the-box functionalities. This configuration is performed using tools within the software’s user interface, as well as either VB.Net or C#
• Review and document process and information flows
• Ensure solutions meet business needs and requirements
• Assist in data extraction mapping and validation
• Gather Reporting and analytics design and requirements
• Support Project Management in the definition and technical validation of delivery schedules and plans
• Ensure consistent and regular reviews of progress and escalation of any risks or deviations from the plan with recommendations and mitigation strategies, as appropriate
• Server optimization and performance tuning of code and SQL
• Maintain essential IT operations, including operating systems, security tools, applications, servers, email systems, laptops, desktops, software, and hardware
• Implement new system features and navigate them through testing and deployment
• Serve as liaison between end users and business units to maintain reliability and operation of supported systems
• Ensure rigorous adherence to information security and assurance policies, principles, and practices in the delivery of application software services
• Launch effective software solutions that improve general workflow and productivity
• Communicate system changes to company employees with clarity and support
• Perform timely maintenance to monitor completed software

Preferred Qualifications:

• Bachelor’s degree in Business, Computer Science or higher
• 3 years or more experience in business analysis, systems implementation, automating business processes, and/or project management
• SQL or report design experience
• C# or equivalent development language experience
• Strong writing and communication skills 
• Security and compliance experience
• Possess exceptional analytical and conceptual thinking skills
• Competency in Microsoft office and project management tools

Highly Preferred Qualifications

• Experience with GENTAX or other revenue, customer-based systems
• Advanced technical skills
• Have the ability to influence stakeholders and work closely with them towards acceptable solutions
• Track record of developing and delivering communications related to critical system updates and process changes