Business Systems Analyst - NBCUniversal

We create world-class content, which we distribute across our portfolio of film, television, and streaming, and bring to life through our theme parks and consumer experiences. We own and operate leading entertainment and news brands, including NBC, NBC News, MSNBC, CNBC, NBC Sports, Telemundo, NBC Local Stations, Bravo, USA Network, and Peacock, our premium ad-supported streaming service. We produce and distribute premier filmed entertainment and programming through Universal Filmed Entertainment Group and Universal Studio Group, and have world-renowned theme parks and attractions through Universal Destinations & Experiences. NBCUniversal is a subsidiary of Comcast Corporation.

Here you can be your authentic self. As a company uniquely positioned to educate, entertain and empower through our platforms, Comcast NBCUniversal stands for including everyone. Our Diversity, Equity and Inclusion initiatives, coupled with our Corporate Social Responsibility work, is informed by our employees, audiences, park guests and the communities in which we live. We strive to foster a diverse, equitable and inclusive culture where our employees feel supported, embraced and heard. Together, we’ll continue to create and deliver content that reflects the current and ever-changing face of the world.

NBCUniversal is seeking a Business Analyst to join our Studio Services team in Universal City, California! In this role, you will serve as a liaison between end users and IT, ensuring that business needs are accurately captured and translated into effective system functionalities. You will engage with end users to gather and document current business processes, assess how they utilize ERPs, and identify opportunities for process improvement.

Your key responsibilities in this position include tracking changes, clarifying issues, and documenting detailed workflows and risks that the business may face. You will manage user acceptance testing for system changes and collaborate closely with IT and operations to implement necessary business process modifications.  You must have strong experience with various data mining and analysis methods and tools, enabling you to provide valuable insights and support to our end users. Your ability to train users and keep them informed about system updates will be essential to fostering a seamless operational environment.

What You’ll Do:

• Build and maintain strong relationships with end users and stakeholders, gathering ongoing feedback to ensure alignment with business objectives.
• Facilitate workshops and interviews to elicit and document detailed business requirements and process changes.
• Create visual representations of current and future state business processes, identifying gaps and opportunities for enhancement.
• Work closely with IT and cross-functional teams to develop and implement solutions, articulating business needs and ensuring effective communication.
• Support the change management process by developing communication plans and training materials to facilitate smooth transitions during system updates or process changes.
• Define, track, and analyze key performance indicators (KPIs) to measure the success of implemented changes and recommend adjustments as needed.
• Maintain comprehensive documentation of business processes, requirements, and system changes to ensure knowledge transfer and compliance.
• Identify potential risks associated with process changes and system implementations, working with teams to develop mitigation strategies.
• Assist in planning, developing, and executing test plans for User Acceptance Testing to ensure system changes meet business needs.
• Manage and analyze business data across various applications, ensuring data accuracy and fidelity.

Let’s Talk About You…

• Self-starter – You are motivated, can work with minimal guidance, and can identify helpful resources to get the job done
• Executer – You get things done! Using strong business acumen, inciteful analytical skills, and superior organizational skills you manage through competing priorities within a matrixed environment
• Communicates with ease – You have a way with words; written and verbal
• Customer Service Champion– No request is too big or too small, you put customers and our people first   
• Analytical expert- You create tools and processes quickly and accurately to provide job estimates for clients leveraging deep industry experience, historical trends, team expertise, and vendor relationships

What You Must Have:

• Bachelor’s degree in Data Analytics, Applied Math, Statistics, Engineering, Logistics, or Supply Chain related field or equivalent professional experience
• 3+ years of related analyst and project experience (functional design and dashboarding) in an operations setting
• 2+ years of experience in sprint planning, user requirements gathering and ticket prioritization
• Demonstrated computer operating skills, including 2+ years of experience in Microsoft Office products, SharePoint, Power Automate, and virtual technologies such as Teams
• 1+ years of experience with RTPro, Schedule All, TransWorks, Sphere, or fast learner of new system applications

What Would Make You a Stand-out:

• Experience working in Studio Operations or the entertainment industry
• Comfortable with working and collaborating with stakeholders
• Highly motivated and have skills that foster individual development and a collaborative team culture
• Prioritization and critical thinking skills to manage the work efforts of team members; experience establishing guidelines for others
• Ability to define problems, collect data, establish facts, and draw valid conclusions
• Strong ability to document business process to produce technology driven solutions and automation
• Possess a unique ability to balance a strategic vision with meticulous attention to detail, allowing you to understand the broader business context while effectively addressing specific challenges

Additional Requirements:

• Required On-Site: This position is required to be performed full-time from an NBCUniversal-designated worksite.

This position is eligible for company sponsored benefits, including medical, dental and vision insurance, 401(k), paid leave, tuition reimbursement, and a variety of other discounts and perks. Learn more about the benefits offered by NBCUniversal by visiting the Benefits page of the Careers website. Salary range: $80,000 - $95,000

As part of our selection process, external candidates may be required to attend an in-person interview with an NBCUniversal employee at one of our locations prior to a hiring decision. NBCUniversal's policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law.

NBCUniversal will consider for employment qualified applicants with criminal histories, or arrest or conviction records, in a manner consistent with relevant legal requirements, including the City of Los Angeles' Fair Chance Initiative For Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act, where applicable.

If you are a qualified individual with a disability or a disabled veteran and require support throughout the application and/or recruitment process as a result of your disability, you have the right to request a reasonable accommodation. You can submit your request to AccessibilitySupport@nbcuni.com.