Business Systems Analyst,-Transportation Systems - Reser's Fine Foods

General Summary: The Transportation Systems Business Systems Analyst provides support and expertise to Reser's transportation group as it relates primarily to our Transpiration Management System (TMS) and other logistics software (MercuryGate and TMW (ICC)).  The analyst will support activities relating to system reporting, setup, and support, as well as developing API setup for additional products as they are added to Reser's suite.  In conjunction with these responsibilities, they continually improve system processes to obtain optimum efficiency of operations

Benefits and Culture 

We offer a competitive compensation and benefits package designed to help employees live a healthier life, build rewarding careers and save for the future. Reser's offers choices whenever possible, because we recognize the diverse and ever changing needs of our employees. Benefits include medical, dental, vision, AD&D, life, 401(k) with discretionary match, wellness programs, paid holidays and vacation time to name few!

We strive to be your Employer of Choice. As one of our five cornerstones, this means that we go all-out to create an environment where people choose a lasting career because Reser’s care about their personal development & safety, and delivers a rewarding work experience. 

Principal Duties and Responsibilities

1. Technical Support for TMS (MercuryGate), to research and resolve issues as they arise and to determine root causes and implement countermeasures to address the issues long term
2. Serve as the site administrator for TMS solutions through user maintenance, security administration, and roles/permissions setup
3. Have a clear understanding of transportation contracts and how to represent them accurately in TMS setup
4. Onboard new EDI carriers through communicating requirements, proper setup, and testing to ensure transactions are communicated accurately and timely
5. Diagnose, research, and correct EDI failures as they arise in day to day business
6. Train new users in the use of TMS
7. Perform transportation systems testing of new functionality
8. Serve as subject matter expert on LTL, Truckload, and Intermodal rates structure and contracts within TMS
9. Coordinate with customer's integration between TMS and internal WMS and other customer ERP and MRP systems
10. Work closely with IS, accounting, and transportation departments to ensure that TMS implementations are successful and efficient
11. Create transportation reporting to express brokerage performance, spot market analysis, and customer/carrier key indicators
12. Maintain and create TMS reports
13. Serve as the primary liaison between Reser's and TMS vendor as it relates to system updates/upgrades, helpdesk issue resolution, Ace Task Manager, and support issue reconciliation
14. Document support issues and solutions, as well as process improvements for support
15. Develop effective strategies to best optimize our customer's freight and reduce transportation costs utilizing TMS

Qualifications

1. Must have experience working with or implementing Tier 1 / Tier 2  Transportation Management Systems
2. Ability to design processes for new functionality within transportation operations.
3. Experience with MercuryGate implementation is a plus.
4. Previous experience with integration TMS solutions is a plus.
5. Strong analytical, problem-solving, and deliverable experience
6. Strong organizational skills, detail-oriented with the ability to handle projects and priorities
7. Excellent oral and written communication skills.
8. Ability to build strong, positive rapport with colleagues in a team environment; ability to provide an example that communicates integrity and consistency in decision making.
9. Ability to develop rapport with our customers while successfully managing customer expectations.
10. Ability to work effectively in a multi-tasking environment; demonstrated ability to work effectively under stress and pressure; ability to manage multiple projects and meet specific goals and deadlines.
11. Effective time management skills
12. Excellent working Knowledge of Microsoft Office products, including Word, PowerPoint, and Excel

Ability to define problems, collect data, establish facts, and draw valid conclusions.

Job Specifications 

1. Bachelor's degree in a related discipline (e.g., Operations Management, Supply Chain Management, Information Technology)
2. Minimum of 1 year of experience within manufacturing & distribution, transportation industries.
3. Minimum of 2 years participating in IT project-based work/teams.
4. Strong Project Management skills required.
5. Engineering, Management Information Systems, Information Technology, etc.), or equivalent combination of education and experience knowledge of system/program design.

Working Conditions 

1. Office environment.
2. Travel up to 20% of the time.

Recipe for Success

Reser’s is the leading provider of fresh refrigerated deli salads, side dishes, and prepared foods for the supermarket, club store, and food service industries. Family owned and operated, Reser’s has been a proud sponsor of good times at racetracks, picnics, BBQs, music festivals, and affordable family meals since 1950. Reser’s family of brands include Reser’s American Classics, Main St Bistro, Stonemill Kitchens, and more. With more than 4,500 employees, Reser’s operates 14 facilities in the US, Mexico, and Canada and actively supports the communities it serves.