Business Systems Analyst Senior (MICROSOFT DYNAMICS) - REMOTE - Gallagher

Discover a world of endless possibilities at Gallagher Benefit Services, where you'll have the power to shape the future of workplaces across industries. As a member of our team, you become the driving force behind positive change, helping clients build environments where employees thrive. Embrace the opportunity to impact lives, unlock potential, and create a legacy of remarkable transformation.

We believe that every candidate brings something special to the table, including you! So, even if you feel that you’re close but not an exact match, we encourage you to apply.

Gallagher (NYSE: AJG), one of the world’s largest insurance brokers, provides a full range of retail and wholesale property/casualty (P/C) brokerage and alternative risk transfer services globally, as well as employee benefit brokerage, consulting, and actuarial services in the United States. We also offer claims and information management, risk control consulting, and appraisal services to clients around the world.

Gallagher Benefit Services, Inc., a subsidiary of Gallagher, is one of the leading employee benefits brokers and consultants in the U.S. It delivers a full range of employee benefits services and consulting, as well as human resource services. If you're looking for a professional career with an industry leader then you have come to the right place.  Wherever your interests lie, we're sure you will agree on one thing: our continued prosperity hinges on our greatest resource --- our people.

Please note additional position details below:

• This is a Temp-To-Hire, W-2 position.  We are not able to do 1099 or C2C.
• It is a fully remote role that will need to be based in the U.S./Canada
• You must meet our U.S. Eligibility requirements for work authorization as noted under "Additional Information" at the bottom of the job description.

Position Summary

The Business Systems Analyst works on various business systems projects using the Microsoft Dynamics platform, assisting with the development and maintenance of the system and acting as a liaison between the development team and business users.

Daily activities will focus primarily requirements and testing activities required to support new merger users who will be using our systems. This includes understanding and documenting any requirements that arise from new merger integrations as well as determining the best way to get their data into our systems. When not focused on specific merger integrations, the analyst will be part of the Scrum team for the existing system, writing requirements and working with the development team and users as new functionality is deployed and maintained.

You will be employed by the Company in the position of Business Analyst in the Client Service Technology practice. You will report directly to a Senior Business Analyst. You will perform your work and services for the Company primarily from your home, and at such other locations to which you may be required to travel from time to time in the course of your employment.

Duties include the following:

• Works closely with business stakeholders to understand business priorities and system needs to support those priorities
• Works closely with technical resources to ensure they understand the business needs in their solution design
• Assists the Practice Leader with user, team and business communications as required
• Documents business requirements and may map them to functionality within Microsoft Dynamics
• Under general direction, formulates and defines system scope and objectives
• Prepares detailed specifications from which programs will be written and may configure functionality
• Works with users to support business applications, and investigate operational problem/system requirements
• May assist in configuration, administration, testing and training as needed to support technical and business resources
• May be responsible for other documentation needed for SDLC requirements
• Solves user inquiries that arise during day-to-day operation
• Performs other duties needed to help drive to our Vision, fulfill our Mission, and abide by our Organization’s Values

Qualifications     

Required

• Bachelor's degree in Business, Information Technology, Engineering or related field + 3 years related experience required including project support. 
• Understanding of budgeting and financial management processes. 
• Proficient in Microsoft Suite of Office Products.
• Excellent communication skills written and oral. 
• Experience implementing Microsoft Dynamics

Desired

• Formal business analyst training or certification. 
• Experience with Microsoft Visio
• Experience following the Scrum framework on implementation projects.
• Experience working with merger integrations

Skills

• Business and Systems Analysis:
  • Ability to assess and document business and system process flows
  • Ability to write system requirements to map to business processes
  • Experience writing requirements and user stories
• Communication:
  • Excellent writing skills and the ability to relay complex ideas simply
  • Superior speaking, listening, writing and presentation abilities
  • Ability to tailor communications to audience to ensure appropriate content is shared at different levels of the organization
  • Ability to communicate business feedback to development team
• Technical:
  • Experience working with Microsoft Dynamics or other CRM system
  • Understanding of Account Management software concepts
  • Ability to visualize how a business process will function within a Dynamics based system and provide feedback as requested
  • Ability to troubleshoot issues with the Dynamics platform and provide this feedback to users, the support and development teams as required
• Interpersonal:
  • Excellent ability to work with users in both a group and individual setting
  • Ability to quickly understand what a user is communicating and direct them to the appropriate training or support option

Competencies

Fosters Culture

• Understands the importance of our culture, and reinforces the message that we are an open and inclusive society; everyone is equal

Action Oriented

• Takes on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm

Manages Ambiguity

• Operates effectively, even when things are not certain or the way forward is not clear

Collaborates

• Builds partnerships and works collaboratively with others to meet shared objectives

Communicates Effectively

• Develops and delivers multi-mode communications that convey a clear understanding of the unique needs of different audiences

Manages Complexity

• Making sense of complex, high quantity, and sometimes contradictory information to effectively solve problems

Work Traits

Communication, Analytical, and Organization Skills

• Must be independent, self−motivated, and goal and people−oriented
• Proactive approach with attention to detail and proven ability to follow through

Work Execution

• Change agent with ability to influence others outside of a direct reporting relationship
• Proven relationship building skills and high energy level
• Co-operative with colleagues and strong consultative approach
• Supports execution of business unit goals and Dominant Priorities

Standards and Practices

• Ability to manage/balance multiple priorities
• Delivers project tasks on a timely basis
• Excels in a self-service environment and has a “no job is too small” attitude

Use of Time

• Ability to lead and participate in cross functional team based projects
• Can manage/balance multiple priorities
• Can prioritize and manage through constant change

Customer Service and Business Strategy

• Commitment to and record of strong client service
• Ability to translate short-term business goals into team and individual performance goals

• Open to continuous improvement through feedback and performance management discussions

• Excellent customer focus
• Excels at understanding and articulating strategy, positioning and messaging

#LI-NJ1

#Contingent

On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits. 

 Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve:

• Medical/dental/vision plans, which start from day one!
• Life and accident insurance
• 401(K) and Roth options
• Tax-advantaged accounts (HSA, FSA)
• Educational expense reimbursement
• Paid parental leave

Other benefits include:

• Digital mental health services (Talkspace)
• Flexible work hours (availability varies by office and job function)
• Training programs
• Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing
• Charitable matching gift program
• And more...

We value inclusion and diversity

Click Here to review our U.S. Eligibility Requirements

Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.

Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.

Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws.

Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.