Business Systems Analyst - Tryfacta, Inc

Job Title: Business Systems Analyst

Location: Santa Clara, CA (Onsite is desired, but remote is allowed)

Duration: 9-12 months

Objective:

• Client is seeking an individual to join the Technology Services team and perform system configuration, custom development, and report writing within the Accela System.
• This position will receive guidance from the Department of Planning and Technology and is expected to mentor existing staff in current Accela system development practices.
• A well-qualified candidate should possess a positive attitude, excel in a team environment, and demonstrate an aptitude for organizing, optimizing, and streamlining business processes.

Typical Deliverables:

• Accela Application Development: Develop new features in the Accela application, ensuring it aligns with business requirements and enhances user experience.
• Maintenance and Support: Provide ongoing maintenance and support services for existing code. Troubleshoot reported problems by understanding customer business processes.
• Testing and Quality Assurance: Perform rigorous testing and quality assurance to ensure software reliability and performance.
• Requirements Translation: Translate business requirements into detailed design specifications, facilitating effective software development.
• Project Management: Manage multiple enhancements concurrently, meeting demanding deadlines while maintaining a high standard of work.
• Mentorship: Mentor existing staff on Accela system development practices to enhance the team's capabilities.
• Software Development Lifecycle: Execute all aspects of the software development lifecycle (SDLC) efficiently.

Required Skills & Abilities:

• JavaScript Development
• Accela Civic Platform & Citizen Access Administration and Configuration
• Accela EMSE scripting
• Accela Construct API and web services.
• Accela Civic Platform integration with third-party applications

Functional Requirements:

• Understand Accela configuration and landscape
• Document AS-IS and TO-Be business processes
• Apply business analysis principles and practices.
• Proficient at gathering, documenting, and clarifying software requirements.
• Ability to work independently with minimal supervision, delivering high-quality software on time and within budget.
• Strong verbal and written communication skills for effective collaboration.
• Positive attitude and customer-centric approach.
• Reliable and punctual with a commitment to excellence.
• Open to constructive feedback and a willingness to learn and improve.

Additional Tasks:

• Collaborate effectively with multiple departments and follow documentation instructions.
• Coordinate and participate in application upgrades and changes.
• Document functions and changes to new or modified functionality.
• Implement approved system enhancements, releases, and optimizations.
• Participate in research to determine existing solutions within the organization.
• Support end-user training by providing information and assistance to Instructional Designers.
• Contribute to the development of formal business cases for proposed solutions.
• Coordinate technical changes, verify testing results, and ensure compliance with technical and business standards.
• Provide updates on issue fixes and planned updates and upgrades.
• Troubleshoot application issues and system errors, escalating when necessary.
• Collaborate with the business to develop detailed user acceptance test cases and flows, including test plans, cases, protocols, and testing environments.
• Attend meetings to review end-user feedback, workflow problems, system capabilities, and potential system enhancements.