Business Systems Analyst - Tait

TAIT partners with artists, brands, IP holders and place makers to bring culture-defining, never-before-seen experiences to life. With a legacy of innovation spanning over 45 years, TAIT has grown from pioneering in rock ‘n’ roll concert staging to setting the global standard for extraordinary live events and experiences through cutting-edge technology, precision engineering, and creative design. TAIT’s 20 global offices have developed iconic productions and experiences in over 30 countries, all seven continents, and even outer space for renowned performers, theme parks, exhibits, and venues across the globe, including partnerships with Taylor Swift, Cirque Du Soleil, Royal Opera House, Nike, NASA, Bloomberg, Google, Beyoncé, and The Olympics

Position Purpose

The Business Systems Analyst will be responsible for providing support to end users for TAIT’s Global locations. This position will work in conjunction with the Global Technology Solutions team to shape existing and develop new business processes. The Business Systems Analyst will be responsible as the primary support representative of mission critical enterprise solutions.  With a focus on improving business performance for the future and is engaged in maintaining existing enterprise applications and supporting projects such as version upgrades, functional upgrades, and the implementation of new enterprise solutions at all Global locations.

Essential Responsibilities / Accountabilities

• Supports business systems including ERP, HRIS, asset management systems, collaboration tools, knowledge management solutions and other key systems.
• Seeks business unit feedback to work with the Global Technology Solutions team and determine technical solutions to business issues.
• Drive user acceptance and engagement on new and existing systems.
• Partner with the business and perform as a subject matter expert (SME) for Global offices in one or more functional disciplines, e.g. collaboration, manufacturing, purchasing, and finance.
• Execute Business Process Design and Mapping using appropriate tools as requested.
• Support the discovery, creation, and maintenance of data leveraged for Dashboards and Reporting.
• Engage Global business units to drive adoption, positive change, and assist in scoping out business needs.
• Provide local application documentation and training on new and existing systems to drive user engagement and management acceptance.
• Generate list of requirements, documentation, and testing efforts for various Global projects in conjunction with the Global business systems team.
• Analyze existing system use and define efficiency gains in process through new or updated business systems.
• Execute tasks in support of the Business Systems Project list to ensure timely delivery.
• Gathers requirements and creates scope documentation for new projects.
• Assists in development of business test cases and documents testing procedures.
• Provide follow-up and collect business feedback on provided solutions.
• Adhere to all company safety policies and procedures. 
• Attend meetings, seminars, and training sessions as required. 
• Perform assigned duties according to the policies and expectations prescribed by the company.
  
  
• To perform this position successfully, each essential responsibility/accountability must be fulfilled satisfactorily.  Reasonable accommodations may be made to enable an individual with disabilities to perform the responsibilities and accountabilities outlined above.
• Other duties may be assigned to meet business needs.

 

Management Responsibility

This role has no management or supervisory responsibilities.

 

Behavioral Competencies

1. Analytical Thinking: The ability to evaluate complex business processes and systems and break them down into manageable components for analysis.
   
   
2. Communication: Effectively communicating with stakeholders to understand and document business requirements and relay technical information to non-technical team members.
   
   
3. Problem-Solving: Identifying and resolving business and technical issues by analyzing data and proposing solutions.
   
   
4. Technical Proficiency: A good grasp of relevant technical tools and systems, enabling the ability to work with IT teams to design and implement effective solutions.
   
   
5. Adaptability: The capacity to adapt to changing business needs and technology environments.
   
   
6. Process Improvement: Identifying opportunities for process improvement and optimization within the organization.
   
   
7. Data Analysis: Proficiency in data analysis, including the ability to gather, analyze, and interpret data to support decision-making.
   
   
8. Attention to Detail: Ensuring accurate and thorough documentation of business requirements, processes, and system specifications.
   
   
9. Stakeholder Management: Building and maintaining positive relationships with stakeholders and ensuring their needs are met.
   
   
10. Quality Assurance: Ensuring that the developed systems and solutions meet quality and performance standards and align with business goals.

 

Minimum Qualifications

• Minimum Bachelor’s degree (or equivalent) in Computing or a related field and/or with 4+ years of progressive experience in support of business systems.
• 4+ years of demonstrated experience supporting, designing, building, and deploying enterprise solutions.
• 4+ years of experience supporting ERP system and/or other enterprise business systems.
• Implementation and understanding of ERP systems, a significant plus.
• Implementation and understanding of Engineering/Design systems and integration with ERP systems, a plus.
• Strong technical aptitude with the ability to evaluate and quickly learn IT systems.
• Adaptive to fast changing requirements and priorities while maintaining long-term vision.
• Proven ability to create and present written and verbal communication that are audience appropriate.
• Must possess the right to work in the US or UK.

 

Working Conditions and Physical Effort

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. 

• While performing the duties of this job, the employee is regularly required to sit and use hands to finger, handle, or feel objects, tools, or controls.
• The employee frequently is required to reach with hands and arms and talk or hear.
• Specific vision abilities required by this job include close vision, color vision, and peripheral vision.
• The employee regularly operates a computer, including typing, using a mouse or keyboard, and viewing the screen for extended periods.
• While the role does not require regular lifting or physical exertion, there may be occasional onboarding programs or training opportunities that create opportunities for more exposure to physical tasks or new environments (sites, venues, etc.) 

 

TAIT is an equal opportunity employer fully committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran or any other protected characteristic as outlined by international, national, state, or local laws.