Business Systems Analyst, CRM - Lennox International

Lennox (NYSE: LII) is an industry leader in energy-efficient climate-control solutions founded over a century ago on the principles of integrity and innovation. Dedicated to sustainability and creating comfortable, healthier environments for our residential and commercial customers while reducing their carbon footprint, we lead the field in innovation with our cooling, heating, indoor air quality, and refrigeration systems.

WHAT YOU WILL BE DOING:

This role will focus on supporting our existing CRM platform and assisting with the implementation of system enhancements. It requires a detail-oriented individual with strong problem-solving skills, an analytical mind, and a desire to learn and grow.

DUTIES INCLUDE, BUT ARE NOT LIMITED TO:

• Requirements Gathering: Participate in activities to elicit and analyze business needs. Translate needs into documentation that clearly and effectively communicates how IT solutions are expected to function. 
• Testing: Create Unit Test and UAT scripts from functional specifications. Execute Unit Testing to verify solutions meet the business requirements and function as expected. Coordinate UAT efforts with business stakeholders. Ensure defects are tracked and resolved in a timely manner. 
• Change Management: Support efforts to ensure successful transition and adoption of solutions, such as knowledge transfer and data governance. 
• Platform Support: Perform activities that ensure business operation continuity such as monitoring integrated data flows, performing periodic system checks and engaging with internal IT teams and vendors to resolve issues.    
• End User Support: Provide guidance on how to perform processes within the system. Troubleshoot potential defects and determine root cause. 

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WHAT WE ARE LOOKING FOR:

• Bachelor’s degree in Information Technology, Computer Science, or equivalent experience.
• Minimum of 1 year of professional experience supporting enterprise-wide CRM solutions.
• Functional understanding of Sales and Service processes and concepts such as Lead and Opportunity Management, Ticket Management, and Installed Base.
• Ability to evaluate a business need and translate it to a system enhancement. 
• Strong analytical skills, with experience handling large datasets in Excel.
• Experience creating and executing unit test scripts, as well as coordinating user testing activities. 
• Ability to troubleshoot issues and determine root cause.
• Excellent written and verbal communication skills.
• Customer-centric mindset with a desire to provide exceptional service.
• Strong attention to detail and the ability to manage multiple tasks simultaneously.
• Ability to work both independently and as part of a team. 
• Working knowledge of middleware solutions and integration concepts a plus.
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WHAT WE OFFER:

At Lennox, our greatest assets are our employees, and we are committed to providing limitless opportunities for growth and development of all, largely promoting from within the organization. This position is ideal for anyone looking for a diverse working environment with long term growth possibilities. This role follows a schedule of four days in the office (Monday to Thursday) and one day remote (Friday).

The Compensation range for this position is approximately $55,000 - $65,000 and will be based on the candidate’s qualification, experience, and education.

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BENEFITS:

• Competitive base salary
• Excellent medical plans designed to support healthy lifestyles
• Mental and financial health programs
• Outstanding 401k with company matching
• Employee stock purchase program
• Community involvement opportunities
• Robust employee assistance program
• And much, much more!

WE VALUE DIVERSITY:

Here at Lennox, we believe that diversity and inclusion is critical to our success as a global company, and we seek to recruit, develop, and retain the most talented people from a diverse candidate pool. Our goal is to build workplaces that reflect the communities where we live and work, support the growth and development of each team member as they strive to reach their full potential, and empower them to be their authentic selves. Lennox is an equal opportunity employer.