BUSINESS SYSTEMS ANALYST - Austin, TX - Georgia IT Inc.
Austin, TX
About the Job
Job Title : BUSINESS SYSTEMS ANALYST
Location : Austin, TX
Position Type : Contract
Interview mode : Phone followed by Face to Face
Rate : DOE $/hr on W2 or 1099
US Citizen, Green Card and GC-EAD only.
Cisco/Avaya – Telecom – eWFM
Job Description
Candidate should have in-depth experience in Cisco Contact Center and Avaya Contact Center Transformation Program. Dell is moving from Cisco to Avaya platform. They are looking for a very strong communicator w/ excellent technical skills in Avaya and Cisco platforms. They should be able to do gap analysis on the current system and future systems. Work closely w/ business and gather requirements. They should have had experience in the functionalities and modules of Avaya and Cisco Contact Centers.
Location : Austin, TX
Position Type : Contract
Interview mode : Phone followed by Face to Face
Rate : DOE $/hr on W2 or 1099
US Citizen, Green Card and GC-EAD only.
Cisco/Avaya – Telecom – eWFM
Job Description
Candidate should have in-depth experience in Cisco Contact Center and Avaya Contact Center Transformation Program. Dell is moving from Cisco to Avaya platform. They are looking for a very strong communicator w/ excellent technical skills in Avaya and Cisco platforms. They should be able to do gap analysis on the current system and future systems. Work closely w/ business and gather requirements. They should have had experience in the functionalities and modules of Avaya and Cisco Contact Centers.
- Support all projects supporting the Contact Center Transformation Program.
- Understand the Avaya Global Contact Center Services infrastructures
- Model the Contact Centers "AS-IS” environment in preparation to identify future requirements
- Work through gap analysis of "AS-IS” and "TO-BE” with the voice engineers and the business. Document the agreements and raise issues and risks to the Project Manager.
Source : Georgia IT Inc.