******Business System Analyst - PRIMUS Global Services, Inc

Responsibilities:

• Define scope and nature of pilot(s)
• Communication with pilot users, setting expectations, etc.
• Define/refine role of floor walker (understand responsibilities and process, do we need partial or full night shift? How to fix machines not on, plugged in vs. failed migration)
• Careful collaboration with UX team for message creation and timing of end user communications
• Work with IT at all locations to define their schedule within the Maser Migration Schedule as well as scope of migration/batch (location, depts., etc.)
• Determine limits/capacity for nightly migration (network limit, support limit, etc.)
• Communicate with internal teams re: general scope parameters for batch creation
• Take exceptions/issues from stakeholders and coordinate with local IT for remediation
• Work with local IT, help desk, or OMI to remediate any issues on migration
• Take a careful/strategic approach and coordination with regarding VIP migration for both OpCom and other VIPs
• Participate in Quarterly IT Shop Win11 Meetings and Monthly Q&A Sessions facilitated by the central IT team

Requirements

• self-starter, capable of initiating plans/actions without waiting for direction from other teams
• ability to quickly and clearly communicate and collaborate with stakeholders, Client Engineering, local IT, floor walkers etc.
• ability to assess and balance multiple priorities when creating migration schedules
• basic understanding of all aspects of the standard infrastructure processes

Deliverables:

• Detailed documentation: business, functional and technical requirements; use and test cases (ensure traceability)
• Detailed design decision documentation: who made, approved, and agreed on decision and/or alternative suggestions
• Landscape documentation: current mode of operation (As-is)
• Test cases based upon functional and technical requirements
• Detailed documentation: work instructions, configuration guides, operation/administrative guides (as needed)