Business System Analyst - Hybrid - NFF Inc

Networking for Future, Inc. (NFF) is a Washington, DC based company offering a performance-focused approach to delivering transformational IT business solutions. We take pride in keeping users productive and engaged by providing business and IT teams with the solutions they need to improve their performance in a dynamic, connected world.

NFF is the only Cisco Gold Partner headquartered in the District of Columbia with Advanced Specializations in all major IT disciplines. In addition to Cisco, NFF holds key strategic partnerships with VMware, NetApp, Microsoft, Riverbed, Splunk and many System Integrators. NFF is an ISO 9001:2015 certified company and has been ranked in Inc. Magazine's 500/5000 Fastest Growing Companies list since 2007.

We offer expert solutions relevant to: Network Infrastructures, Data Center & Cloud, Network & Endpoint Security, Application Assurance, Collaboration & Mobility and Staff Augmentation.

• Effectively manages inquiries about software usage, deployment, license availability and external vendor license audit report requests in a timely manner; 
• Tracks, validates and manages software purchase orders as appropriate in line with County policy; 
• Maintains records relating to the issuing of license keys; 
• Identifies candidates for harvesting licenses from retired or repurposed assets;
• Designs, develops, and generates SAM reports to communicate and monitor compliance, liability and budgetary data;
• Using Software Asset Management software and/or the assistance of professional services, determines the optimal licensing structure for the enterprise and identifies opportunities for new enterprise agreements;
• Communicates software installation rules to ensure installation is consistent with software entitlement;
• Coordinates with IT operations teams to plan for replacement of sun-setting software;
• Provides critical data to support the software renewal process by ensuring payments are justified and in line with contractual commitments;
• Identifies areas for cost savings through the identification of alternative support options, license recycling and optimal licensing practices;
• Proactively monitors software vendor product updates as they impact licensing structures and costs;
• Conducts periodic quality assurance audits in accordance with organizational policy, identify discrepancies in the SAM database and resolve/escalate them as appropriate;
• Analyzes exception data to identify potential breaches of policy and their causes, investigating and reporting on license compliance issues and remediation options;
• Maintains a posture of audit readiness through consistent reconciliation and validation of software licenses to installed assets;
• Manages activities and acts as liaison for vendor-initiated license compliance audits;
• Assists with the development and implementation of software asset processes and policy across the County as appropriate through communication with and education of stakeholders;

• Possession of a Bachelor's degree from an accredited college in Business Administration, Finance, Engineering, Information Technology, or other related field, or
• Seven (7) years of experience in IT asset management, financial or data analysis, IT contract management, IT technical support or related experience. Two (2) years of this experience must be at the level comparable to the County's IT Asset Manager.
• Training and experience equivalent to the possession of a Bachelor's degree. Relevant analytical, administrative, lead, supervisory or management experience that includes interpreting rules and regulations, gathering data and formulating recommendations, and report writing can substitute for education on a year-for-year basis
• The following certifications are desirable but not required: CSAM, CHAMP or CITAM

Knowledge of:

• The IT environment, including knowledge of hardware and software commonly used by office staff/business professionals;
• Metrics and related data sources to enable data-driven decision-making;
• Software asset inventory tools;
  ITAM Best Practices;
• All aspects of the software life-cycle – from licensing to purchasing to deployment to decommissioning;
• Software license management and related procurement practices or specialized knowledge of a single vendors software licensing models (e.g.;, Microsoft, Oracle, Adobe);
• Experience collecting, analyzing and presenting data;
• Principles of inventory control; asset purchase order and receipt tracking;
• Software and hardware asset management;
• Database of entitlements for software contracts;
• Proper disposal of obsolete products.

          Skill        Required / Desired (Yrs. of Experience)

• Experience in IT asset management, IT contract management or IT technical support - (Required 7 Years)
• Strong knowledgebase in IT Asset Management best practices - (Required)
• Strong knowledgebase of software license mgmt. and related procurement practices - (Required)
• Bachelor’s degree in business Admin, Finance, Engineering, IT or related field - (Required)
• Relevant ITAM certifications (CSAM, CHAMP or CITAM) - (Highly desired).
• Hybrid position - must report on-site to OCIO office 3x/week*

NFF offers a competitive salary, comprehensive benefits and flexible paid time off options, for eligible employees:

• Medical, Dental and Vision, Health Savings Account, Flexible Spending Account
• STD, LTD, Supplemental life insurance and ADD&D
• Comprehensive 401k plan
• Paid Time Off

NFF is an Equal Opportunity Employer.