Business System Analyst - Lexicon Services
Chesterfield, MO
About the Job
Business System Analyst
Lexicon is seeking a Systems Business Analyst who will play a critical role in optimizing our SaaS (Software as a Service) applications, driving efficiency in system processes, and ensuring seamless integration across business functions. The Systems Business Analyst will be responsible for collaborating with cross-functional teams to gather requirements, analyze business needs, and implement solutions that enhance system performance and drive business value.
About Lexicon
Lexicon is a professional services company that provides 360 degrees of support to our clients. We are dedicated to a radical client-centered approach through the services we provide, backed by quality people who can help us succeed. To provide a service that is focused on people first, we hire and reward employees who also take pride in creating a world class experience for our clients and our co-workers. Lexicon liberates law firms to do more of what they do best.
Qualifications
- Bachelor's degree in computer science, Information Systems, Business, or a related field.
- 5+ years of experience as a Business Analyst, Systems Analyst, or a similar role, with a focus on SaaS applications.
- Previous experience with Jira Service Management (JSM) preferred.
- Previous experience with Salesforce preferred.
- Previous experience with Legal Case Management Software preferred.
- Strong understanding of SaaS architectures, cloud platforms, and integrations.
- Proficiency in requirements gathering, business process analysis, and documentation.
- Experience with software development lifecycles (SDLC), including Agile methodologies.
- Familiarity with API integrations and data exchange between SaaS applications and enterprise systems.
Responsibilities
- Collaborate with business stakeholders to understand their needs, gather detailed business and technical requirements, and document functional specifications.
- Oversee the implementation, maintenance, and improvement of SaaS software solutions to ensure they meet business objectives and operational standards.
- Identify opportunities to streamline and improve business processes by leveraging SaaS solutions, automating workflows, and enhancing system functionality.
- Work closely with IT and development teams to integrate SaaS applications with other enterprise systems, ensuring smooth data flow and connectivity across platforms.
- Develop and executes test plans to validate that new features or modifications meet business requirements and perform system testing for quality assurance.
- Serve as a liaison between business units, technical teams, and external vendors to ensure clear communication, timely issue resolution, and alignment on project goals.
- Analyze data from SaaS systems to identify trends, provide insights, and make data-driven recommendations to enhance business performance.
- Develop user documentation, conduct training sessions for end-users, and provide ongoing support for SaaS applications.
- Partner with internal PMO to manage small to medium-sized projects related to system improvements or SaaS implementations, ensuring that deliverables are met on time and within budget.
Lexicon Services provides exceptional benefits and a collaborative working environment. As part of our team, you'll enjoy:
- Industry-Leading Health Coverage: Access to top-tier health, dental, and vision insurance plans, ensuring you and your family stay healthy and protected.
- Financial Security: Enjoy peace of mind with life insurance, as well as both short-term and long-term disability coverage.
- An Investment in Your Future: Our competitive 401(k) plan with company match, helps you plan ahead, with opportunities to build and grow your retirement savings.
- Flexible Spending Options: Take advantage of flexible spending accounts (FSA/HSA) to cover out-of-pocket medical, dental, and childcare expenses with pre-tax dollars.
- And So Much More: From wellness programs to additional perks, we go above and beyond to create a workplace that values and supports you every step of the way.