Business Support Specialist I - Veterans Sourcing Group

Job Title: Collection Recovery Specialist
Pay Rate: $22/hr W2
Location: Johnston RI, 02919
Contract Length: 6 months - temp to hire

Description:

• Are you looking to jump start a career in banking?
• Are you interested in joining a team of professionals that help customers through their financial hardship while driving a tangible impact to the bottom line?
• Do you thrive in working in a fast paced environment that is ever changing?
• Our Collections and Recovery Specialist role may be the right career choice for you.
• Our colleagues are our greatest asset.
• This is why we go to great lengths to foster an engaged workforce in our Collections and Recovery teams.
• We are looking for colleagues with a positive attitude that are looking to learn.
• Our Collections and Recovery colleagues have the support and training needed to grow their careers and make a lasting impact.

What you can expect in this role:

• Field a variety of customer calls with a passion to deliver high quality solutions for our customers
• Help customers through their financial hardship by offering a wide variety of assistance and options
• Extensive training utilizing some of the most advanced techniques and tools, including an advanced AI training tool to give our colleagues the most realistic experience possible
• Dedicated support from leaders and peers to support your development and performance
• A work culture that believes in the power of working together and supporting the unique needs and career aspirations of each individual
• Satisfaction and pride in producing high quality work

Day to Day Responsibilities

• Collect payments on predefined accounts through problem resolution, servicing and negotiation techniques.
• Adhere to policy and compliance guidelines regarding security of customer information. Includes Citizens, local, state and federal laws.
• Adhere to system documentation, policies and procedures to ensure accurate operational reporting.
• Review account status, advise customer of current status, and request additional information as needed on inbound / outbound calls.
• Ability to consistently and proficiently negotiate payments on accounts within all level stages of delinquency within one line of business.
• Ensure operational goals are met as set by department standards.
• Achieve a quality score as set by department standards.
• Adheres to provided schedule.
• Determine account status based on system of record.

Qualifications

• Excellent oral communications counseling and persuasion skills
• Knowledge of Fair Debt Collection Practices flexibility to adapt to changing business needs and requirements with a consistent, positive attitude
• Excellent data entry and typing skills
• Math aptitude
• Familiarity with digital phone systems
• Make independent decisions and exercise sound judgment
• Organized work habits
• Ability to perform in a production environment and meet monthly operational metric goals

Nice to Have Experience Requirements:

• 1 year Banking/Financial experience

Education:

• High School Diploma Required Associates preferred

Hours and Work Schedule

• Hours per Week: 40 hours
• Work Schedule: M-F 8am-5pm

Interview process:

• In-Person with hiring manager