Business Support Manager - City of Saint Paul

Come join our team! The Business Support Manager oversees a team within the Office of Financial Services that manages the City’s Enterprise Resource Planning (ERP) system. This role involves partnering with City departments to coordinate a vision for ERP system development and roadmap that supports all ERP modules. The Business Support Manager also coordinates with the Office of Technology and Communications (OTC) for the use of ERP tools to ensure sustainable system development within the City environment.

Here is what you can expect to do: 

• Manages Business Support personnel and consultants to ensure requested service and support are delivered in a timely manner;
• Leads ERP system projects from inception to completion, including preparation and interpretation of project specifications;
• Works directly with subject matter experts, OTC, and ERP system consultants to identify and implement efficiencies;
• Researches and resolves ERP functional issues that arise from system upgrades, new features, fixes or patches applied, and user issues;
• Establishes procedural standards and best practices for system usage;
• Analyzes and solves ERP system business data flow issues, including configuration, troubleshooting, research, and resolution;
• Provides customer service, training opportunities, and resources to ERP system users.
• For more information and essential functions, see our job description.

Our Benefits: We offer competitive wages, and a variety of excellent benefits, including health insurance, retirement contributions and paid vacation and sick time. 

The eligible list created from this assessment may also be used to fill Program Administrator positions as they become available in various departments within the City.

Equity, Inclusion and Belonging: The City of Saint Paul is dedicated to dismantling systemic racial, cultural, and economic barriers that prevent people from fully enjoying and participating in our community and ensuring fairness in opportunities and outcomes for all individuals. At the City of Saint Paul, we want our workforce to reflect the diverse city that we serve. Our leaders are guided by an unapologetic equity agenda, which promotes the belief that true equity is building a city that works for all of us. We encourage you to apply as we are most interested in finding the best candidate for this job.