Business Support Manager I at Citizens

Description

Citizens Private Bank has accelerated its strategy to build out Wealth Management, scale Business Banking, grow deposits, and expand in key growth markets. We are looking for talented individuals with a demonstrated track record of delivering a gold glove experience to clients that results in long-term client loyalty.Citizens Private Wealth presently manages and advises on over $20 Billion in assets, offering a wide scope of services, expertise, and research, while intimately focusing on each clients unique circumstances.

While receiving a moderate level of guidance and direction, the incumbent is responsible for coordinating and managing the day-to-day running of this Infrastructure area. Day-to-day running of infrastructure area may cover activities such as facilities, space planning and moves, and systems development and support. Incumbents may also be responsible for budgeting, forecasting, and monitoring the infrastructure area costs and may also be involved in strategic business planning and change management initiatives. Furthermore, you will build knowledge of the company, processes and customers when liaising with the other business areas such as human resources, legal & compliance, and operations which may also be an integral part of the role.

Change & Release Management

• Works with Project Manager, Business Managers, Business Subject Matter Experts and vendors to analyze business needs, documents requirements and propose solution options that fully address any operational needs, gaps or issues.
• Assesses information andvalidates there are no other alternatives or viable options in place and that a change is needed; obtains required approvals to proceed with change request and delivers communications and trainings on changes as needed

Applications, Data and Reporting Support

• Covers a centralized business support mailbox, provides timely responses, updates and completion of requests
• Triages questions, issues and requests for reports, data or applications consulting with Sr. Colleagues as needed
• Coordinates with vendors and internal teams to resolve issues, ensures resolution is complete and effective
• Produces weekly, monthly and quarterly reports and reconciliations as assigned, obtaining Sr. Colleague review and approval where needed
• Provisions user access to assigned applications

SharePoint Management and Administration

• Posts content and communications
• Develops new libraries and information architecture as needed
• Provisions user access and develops access roles/groups where needed

Qualifications

• Bachelors Degree preferred
• 1-5 years of experience with core banking platform support is required
• 1+ years of experience gathering and adapting information for business needs
• Experience leading process improvement work and/or complex reporting that requires reconciliation and application support.(Problem Resolution Skills)
• Strong written and verbal communication skills
• Experience with SS&C and/or InnoTrust preferred
• Experience in banking and wealth/money management management preferred
• SharePoint knowledge/administration is a plus

Hours & Work Schedule

• Hours per Week: 40
• Work Schedule: M-F
• Work Structure: Hybrid (Within a commutable distance of the cities denoted)

Pay Transparency

The salary range for this position is $65,000 - $75,000per year. Actual pay is based on various factorsincluding but not limited to the work location, and relevant skills and experience.

We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more. Note, Citizens paid time off policy exceeds the mandatory, paid sick or paid time-away policy of every local and state jurisdiction in the United States. For an overview of our benefits,visit https://jobs.citizensbank.com/benefits.

Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance.

Equal Employment Opportunity

At Citizens, we are committed to fostering an inclusive culture that enables colleagues to bring their best selves to work every day. Employment decisions are based solely on experience, performance, and ability. Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression (including transgender individuals who are transitioning, have transitioned, or are perceived to be transitioning to the gender with which they identify), genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleagues or a dependents reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws.

Equal Employment and Opportunity Employer

Citizens is a brand name of Citizens Bank, N.A. and each of its respective affiliates.

Background Check

Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information.

Job Industries

• Other