Business Support Administrative Assistant - Factory Mutual Insurance Company

FM Global is a leading property insurer of the world's largest businesses, providing more than one-third of FORTUNE 1000-size companies with engineering-based risk management and property insurance solutions. FM Global helps clients maintain continuity in their business operations by drawing upon state-of-the-art loss-prevention engineering and research; risk management skills and support services; tailored risk transfer capabilities; and superior financial strength. To do so, we rely on a dynamic, culturally diverse group of employees, working in more than 100 countries, in a variety of challenging roles.

This position is responsible for the consistent and efficient facilitation and generation of new data, including processing and claims files and proper distribution of this information, in all formats, to the appropriate parties, including Partner Companies. This position provides administrative support for
maintaining and processing the data, including preparation and distribution of routine reports and projects as needed by Mutual Boiler Re. This position is also responsible for ensuring proper maintenance and data quality of MBRe’s records, providing phone support coverage during MBRe’s normal hours of
operation, processing small claims, and providing adjustment and administrative support for the MBRe staff.

Receive, identify, prepare, and maintain processing and claims records and enter data into MBRe’s system in accordance with current procedures. Distribute as appropriate MBRe team members. Processes accurate data into the XBOSS system within established time frames as directed.

•Assist, as requested and under the direction of an Mutual Boiler Re team leader or manager, in administrative tasks associated with the adjudication of claims or processing of data. Perform an active role as a servicing team member by participating, where directed, in each phase of the Partner Company Servicing Process, attending Partner Company Assessment meetings, and providing input and feedback as appropriate.

•Assist in managing the fax mailbox and MBRe telephone line, and ensure MBRe is meeting the standards for processing files and creating new losses. Support of all other groups assisting MBRe processing and claims activities.
•Assist, as requested, in the processing of claims.
•Prepare, approve, and distribute loss runs and reports as requested.
•Complete licensing course and track all adjuster licensing

Education
2 Year / Associate Degree Associates Degree or equivalent industry experience

Experience
2 – 3 years of general office experience

Skills
Knowledge of Microsoft office, more specifically Outlook, Teams, Excel, and Word; strong keyboard skills; typing speed and accuracy; above average oral and written communication skills; interpersonal skills; professional attitude; ability to prioritize multiple tasks; take directions from several sources; customer service oriented

The position is eligible to participate in FM Global’s comprehensive Total Rewards program, which includes an incentive plan, generous health and well-being programs, a 401(k) and pension plan, career development opportunities, tuition reimbursement, flexible work, time off allowances, and much more.

FM Global is an Equal Opportunity Employer committed to attracting, developing, and retaining a diverse workforce.

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