Business Solutions Analyst - Armstrong Ceilings

 Primary location: Gilberts, Illinois 
Relocation offered: No 
Employment status: Full-Time 
Travel: <10% 
Non-compete: No 

The estimated base salary range for this role is “$100,000 to $120,000” per year.  
Individual pay is based upon location, skills and expertise, experience and other relevant factors

 ​What does it mean to work at Turf Design, a subsidiary of Armstrong World Industries?

It means being immersed in a supportive culture that recognizes you as a key player in Armstrong's future. We are a large company with a local feel, where you will get to know and collaborate with leadership and your colleagues across the company.

By joining us, you'll have the opportunity to make the most of your potential. Alongside a competitive remuneration package, you will receive:

A benefits package includin medical, dental, prescription drug, life insurance, 401k match, long-term disability coverage, vacation and sick time, product discount programs and many more.
Personal development to grow your career with us based on your strengths and interests.
A casual work environment where we have a recognition program for our team, and service awards. You will also be able to make the most of our fitness center and lunchtime cafe. 
A working culture that balances individual achievement with teamwork and collaboration. We draw on each other's strengths and allow for different work styles to build engagement and satisfaction to deliver results. 
​

Reporting to the Vice President, AS Brands, the Business Solutions Analyst is responsible for managing and maintaining systems and infrastructure. The incumbent is responsible for providing technical expertise and participating in or overseeing a variety of analytical and technical assignments, problems diagnosis and solutions, documentation, implementation, administration, support, and maintenance on a variety of software and network products in an information technology infrastructure environment. This position will collaborate with our teams to ensure the smooth operation of our technology software and programs.

What’s in it for you!

• Be a trusted partner to the business
• Networking and Relationship Building
• Paid parent leave, adoption assistance, short- term disability (employer- paid)
• 401(k) plan with generous employer match
• Dedicated training and development to help you grow in your role and beyond
• Collaboration and an open friendly team environment.

What you will do

• Configures, maintains, and upgrades software and programs while optimizing the software to make workflows more efficient.
• Creates and modifies roles to control access to sensitive business data.
• Provides technical support. Troubleshoots issues and keeps customizations up to date.
• Monitors usage and system performance, troubleshoots issues as they arise.
• Facilitates system adoption. Trains users, provides user support, and meets user requirements.
• Creates dashboards and reports; designs and customizes dashboards to make them concise and user-friendly.
• Analyzes processing issues and assesses breakdowns to develop solutions.
• Proactively monitors, identifies, documents, and resolves ongoing business issues.
• Improves systems and processes by assessing the current state and recommending alternative feasible solutions.
• Collaborates with cross-functional teams to gather requirements for system enhancements.
• Provides technical support to end-users as needed.
• Supports end user requests for saved searches, reports, dashboards, end user training, and general user access/permissions.
• Maintains user roles, permissions, dashboards, reports, and working knowledge of all subsidiary specific customizations to effectively provide end user training.
• Assists with Project Implementation Team tasks (including but not limited to) user acceptance testing, end user training, data imports, data scrubbing, work process documentation & enhancements, KPIs, dashboards, custom forms.
• Manages project timelines, resources, and deliverables.
• Ensures that company data is secure.
• Maintains software licenses and manages license utilization.
• Evaluates innovative technology and implements recommendations.
• Provides system enhancements, development, improvement, documentation of processes and training where appropriate.

What will make you successful

• Bachelor’s degree or equivalent combination of education and experience in Computer Science, Engineering or a related field required. 
• 3+ years of experience in technical analysis, customizations, and data migration.
• Experience as a business systems analyst.
• Experience with NetSuite architecture; can create configurations and customizations of NetSuite to meet business needs.
• Demonstrated knowledge of NETSUITE SOFTWARE.
• Fully efficient in custom record types, fields, forms, roles and permissions, page layouts, searches and reports, and NetSuite data model.
• Proficiency in system design and architecture principles.
• Demonstrated knowledge of CRM or ERP systems.
• Familiar with the NetSuite dashboard; can provide on-going systems and technical support.
• Excellent critical thinking skills and attention to detail.
• Effective communication and collaboration abilities.
• Strong statistical, analytical, and advanced problem-solving skills with high attention to detail and accuracy.
• ·Broad working knowledge of application support principles.
• Proficient with Microsoft Office Suite and general computer functions.
• Excellent organizational and time management skills with an ability to prioritize and multi-task.
• Ability to consult with different departments and multiple business disciplines.

What will make you stand out

• NetSuite Administrator Certification
• Certification in either a process discipline (ITIL, PMI, Six Sigma) or technical discipline (SAP, Data Warehousing)

Physical Demands

The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to:  sit for prolonged periods; repetitive motion of hands/wrists/fingers; concentrate and repeat the same physical or mental activities over and over; think analytically and be exact or highly accurate; make decisions such as to identify complex problems, develop options and implement solutions; work in a team; ability to maintain regular, punctual attendance consistent with the ADAAA, FMLA and other federal, state and local standards; pay attention to and remember details; communicate effectively including active listening to understand points being made, and asking appropriate questions and not interrupting inappropriately; speak to convey information effectively; write to communicate effectively as appropriate for the needs of the audience; read to understand work related documents; move between different physical locations within and between buildings; and push, pull, carry and lift in the normal course of travel.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

1. Office Environment- This position operates in a professional office environment and is not exposed to adverse environmental conditions. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. No PPE is required.

1. Plant Environment – This position operates in a manufacturing setting and can be subject to extreme cold and hot temperatures; uneven walking surfaces with cords, tools, and other obstacles; intermittent loud noises; and dusty or dirty conditions. Required PPE includes hard hat (when required), safety glasses, earplugs, steel toe/composite boots, and fall protection.

Why should you join Turf Design, a subsidiary of Armstrong World Industries?

Armstrong World Industries (AWI) is a leader in the design and manufacture of innovative commercial and residential ceiling, wall and suspension system solutions in the Americas. With approximately $1B in revenue, AWI has about 2,800 employees and a manufacturing network of fifteen facilities in North America.

At home, at work, in healthcare facilities, classrooms, stores, or restaurants, we offer interior solutions that help to enhance comfort, save time, improve building efficiency and overall performance, and create beautiful spaces.

For more than 150 years, we have built our business on trust and integrity. It set us apart then, and it sets us apart now, along with our ability to collaborate with and innovate for the people we're here to serve - our customers, our shareholders, our communities and our employees.

We are committed to developing new and sustainable ceiling solutions, with design and performance possibilities that make a positive difference in spaces where we live, work, learn, heal and play. It's an exciting, rewarding business to be in, and we're committed to continue to grow and prosper for the benefit of all of our stakeholders. We hope you join us.

Our Sustainability Ambition

"Bringing our Purpose to Life" - lead a transformation in the design and building of spaces fit for today and tomorrow.
We are committed to:

• Engaging a diverse, purpose-driven workforce;
• Transforming buildings from structures that shelter into structures that serve and preserve the health and well-being of people and planet;
• Pursuing sustainable, innovative solutions for spaces where we live, work, learn heal and play;
• Being a catalyst for change with all of our stakeholders; and
• Making a positive difference in the environments and communities we impact.