Business Services Executive (Admin Support) - Sedgwick Claims Management Services, Inc.

Taking care of people is at the heart of everything we do, and we start by taking care of you, our valued colleague. A career at Sedgwick means experiencing our culture of caring. It means having flexibility and time for all the things that are important to you. It’s an opportunity to do something meaningful, each and every day. It’s having support for your mental, physical, financial and professional needs. It means sharpening your skills and growing your career. And it means working in an environment that celebrates diversity and is fair and inclusive. 

A career at Sedgwick is where passion meets purpose to make a positive impact on the world through the people and organizations we serve. If you are someone who is driven to make a difference, who enjoys a challenge and above all, if you’re someone who cares, there’s a place for you here. Join us and contribute to Sedgwick being a great place to work.

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Top 100 Most Loved Workplace® 
Forbes Best-in-State Employer

Business Services Executive (Admin Support)

The Role:

• Are you passionate about delivering an excellent service and want a new challenge?

• Do you have great attention to detail?

• Would you enjoy being part of a busy, supportive team?

• Is flexible work/life balance important to you?

Reporting to the LCS Business Services Team Leader, you’ll provide support to the Complex liability teams. The role of the Business Services Executive is providing assistance to Complex Adjusters in order to create more capacity for the Liability Adjusters to manage their own caseloads.  You will be the pivotal point of contact for day-to-day enquiries from colleagues and clients and have an eye for detail in terms of data accuracy.

What the role will entail:

• Aged WIP monitoring (potential billing) to ensure revenue is tracked and billed accordingly.

• Process reports and correspondence, invoices and billings.

• Closure of cases and billing.

• Assisting with internal debt and providing solutions, identifying trends.

• Post, diary and CRU task monitoring (requesting certificates, chasing expired certificates, recording new certificates)

• Monitor and action personal tasks and assist Adjusters with task management

• Communication Received – indexing post within 24-hours of receipt

• Darwin Dashboard – check overdue activities and work with Adjusters to complete, ie payment requests, payments not reported.

• Create and issue internal MI reports (if required)

• Time recording for Adjusters (if required)

• Work closely with the operational teams to ensure processes are understood and followed

• Preparation of data reports to provide Adjusters with the tools to manage their workloads

• Darwin duties – indexing scanned post, bank validations, billing review, payment authorisations

• Prepare and issue data reconciliation reports if required

• Debt – assist Accounts Receivable with queries to limit financial debt.  Identify if internal process issues

• Manage the demands of numerous tasks

• Payments (suppliers and fees) – add and/or authorise

• Deal with general enquiries from Adjusters/Clients/Policyholders/Claimants/Brokers

• File Extracts

• Typing of reports (if required)

• Willing to undertake further training to fulfil the requirements of the role.

• Provide support to the wider Business Services team when required.

Communication and accuracy are key with the ability to effectively deliver information to ensure client needs and processes are understood and implemented. The ability to deal with a variety of tasks is imperative, as well as the confidence to play a role in driving best practice and accuracy.

Many of our colleagues now benefit from working flexibly between the office and home, which helps support a healthy work/life balance.  When you do spend time in our office, you’ll experience bright and open surroundings which offer excellent areas for collaboration as well as desk space.  It’s an ideal environment for working alongside and interacting with fellow colleagues.

You should have/demonstrate:

• Knowledge of Microsoft Excel and its basic functionality

• Ability to work on your own initiative and prioritise your daily workload

• Good IT skills, including Word, Excel, PowerPoint

• Good organisational and admin skills

• An ability to multi-task and work to service level agreements

• Be flexible and able to adapt to a fast-changing work environment

• Willing to maintain existing competencies and acquire new competencies as necessary

• Responsive to change and be able to adapt to new processes and procedures as required

• Demonstrate flexibility and adaptability at all times

• Highly effective communication and interpersonal skills

What will you get for this role?

• Competitive salary depending on skills, experience and qualifications

• Many of our vacancies offer the opportunity to work flexibly, whether from office and/or home

• Pension Scheme

• Holiday allowance of 25 days plus bank holidays

• Discounts on various products and services

• Employee assistance programme for employee wellbeing

• Life assurance

Working at Sedgwick

Our company is a place where creative and caring people of all backgrounds can be challenged, grow as individuals, and feel a higher purpose in the unique value they bring and the difference they make in the lives of others. We celebrate our differences; cultivating uniqueness and belonging allows us to connect with our consumers on a personal level, understand our clients’ needs, support the communities in which we operate, and perform at our best.

We’re passionate and understanding about our colleagues – so we have built flexibility into our colleague working model. If you wish to work from home, split your working time between the home and office or change your hours so you can collect your children or care for someone in your family, we’re supportive of that. As a flexible employer, we’re happy to discuss options that take into consideration your personal needs for this position during your interview.

Applicants who are successful at interview will be, as part of pre-employment screening, subject to: ID document verification, credit check, address verification, employment verification, employment gap verification, UK DBS, UK financial regulator search, anti-money laundering search, directorship search and global watch list check.

Sedgwick is committed to Equal Opportunity and Diversity. We aim to ensure that no job applicant or employee receives less favourable treatment on the ground of race, colour, nationality, religion, ethnic or national origins, age, gender, marital status, sexual orientation or disability.

Sedgwick is an Equal Opportunity Employer.

The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Sedgwick retains the discretion to add or to change the duties of the position at any time.