Business Program Manager - Empire Today

Commercial Program Manager

Are you ready to grow your career? Empire Today is looking for a Commercial Program Manager to join our dynamic team of professionals. The Commercial Program Manager provides business-process and flooring installations management for an established set of customer verticals within the Empire Today for Business division. The position is directly responsible for ensuring planned flooring projects complete on-time, within budget and to specification. Commercial Program Managers are expected to successfully oversee a range of tactical responsibilities from engaging and managing stakeholders, mitigating installations and financial risk to delivering a standard of Customer Service that is worthy of the Empire mission of making beautiful new floors easy.

We offer:

• · Health benefits with quick enrollment – medical, dental, and vision.
• · 401K plan.
• · Paid time off & holiday pay.
• · Wellness program.
• · Professional development & career advancement opportunities.
• · Incentive program.
• · Lots of perks!

Responsibilities:

• Oversee the general management of all national account business within the assigned area.
• Manage operating systems, budgets, resources and timelines together with customer and internal support-staff.
• Regularly connects with customer Project Managers and Buyers to get a sense of the wider context that surrounds goals and performance expectations.
• Reviews outcomes to identify opportunities for improvement in systems, processes and installations; optimize operating model to increase the likelihood of success and reduce the impact of risk.
• Routinely monitors available reporting and data in an effort to reduce project reschedules, cancelations while increasing overall performance efficiencies.
• Coordinate and document client-approved project change-orders in such a manner as to sufficiently detail its effect on scope, schedule and budget.
• Monitors program accounts to identify delinquent payments and takes appropriate and timely action to reconcile.
• Facilitate the resolution of service issues as needed; acting as liaison between client and company.
• Performs other duties as requested or assigned.

Qualifications:

• Minimum 5 years’ experience developing and managing account relationships.
• Proficient computer skills with fluency in Microsoft Office Suite.
• Ability to work in a team fostered environment.
• Ability to work in a dynamic multi-tasked environment.
• Ability to prioritize, set priorities and meet deadlines.

Why Empire Today?

Weempower our employees to strive for their unique goals. Within such an inclusive company with unlimited growth opportunities, how far you go is up to you.

Wetake care of our people. We start investing in you from day one. The perks and benefits we offer help you live well, both at work and at home.

Wehave an unmatched company culture. We've won multiple awards for employee and customer satisfaction, and we believe it all comes down to our culture of teamwork, creativity, and growth.

We'reone of the nation's most recognizable brands. You'll enjoy the stability that comes with a national company and a sense of pride when you're a part of our team.

Empire Today is an equal opportunity employer. We believe passionately that employing a diverse workforce is central to our success. Base pay is one part of our total rewards package. Starting pay may vary based on a number of factors, including but not limited to position offered, location, and the individuals’ knowledge, skills and ability. By Submitting your resume and application information, you authorize Empire Today to transmit and store your information in the Empire Today group companies' world-wide recruitment database, and to circulate that information as necessary for the purpose of evaluating your qualifications for this or other job vacancies. By pressing apply and providing your telephone number and email address, you authorize Empire Today to contact you by email or telephone at the wireless or landline phone number provided using automated phone technology and/or text messaging. Message and data charges may apply. You may revoke consent at any time.