Business Product Specialist - Tri City National Bank

Invest In You! Tri City National Bank is not just a bank; it's your community banking partner, deeply committed to prioritizing customers, building strong relationships, and fostering a sense of belonging. Our team-oriented environment offers exceptional opportunities for personal and professional growth, celebrating success, and providing excellent benefits along the way. We believe in unparalleled customer service and the right banking solutions to help fulfill financial dreams and contribute to community growth.

If you're passionate about making a meaningful impact, align with our mission, value continuous learning, and embrace adaptability, apply today, and become a part of a community-focused team. #investinyou

The Business Product Specialist is responsible for set up, support and servicing business banking cash management products and services. Provides customer service support to new and existing customers as well as banking colleagues and has a working knowledge of the products and services designed for business customers.  Serves as a resource to the Cash Management Department by providing professional, courteous, and efficient customer service to the bank’s business internal and external customers. Responsible for performing operational support duties of the Cash Management primarily responsible for ACH enablement and training, Business Banking checking and savings products, Wire Transfer enablement and training, Research and Adjustments, Online and Mobile Banking, Remote and Mobile Deposit, and other Cash Management Services and responds to customer inquiries as needed.

Compensation: $22.00 - $28.00 per hour depending on experience. 

Account Review and Data Entry:

• Conduct thorough reviews of new merchant account applications, ensuring accurate data entry into TransLink, FIS Insight account notes, and ELAPP systems.
• Maintain up-to-date client profiles by incorporating new account information for Remote Deposit Capture (RDC), Automated Clearing House (ACH), and Merchant Services.

Equipment Management:

• Verify and document merchant terminal rental and borrower agreements, ensuring all agreements are scanned and stored in the Optima system.
• Oversee the management of terminal inventory, including monthly sales tax reporting and the recovery of equipment from closed merchant borrowers.
• Implement terminal destruction protocols and generate related accounting reports as necessary, ensuring compliance with organizational standards.

Portfolio and Revenue Review:

• Review and analyze monthly revenue reports from processing activities, ensuring accuracy and timely reporting.
• Address urgent action items from processors and card brands, maintaining open lines of communication and compliance with required actions.
• Participate in processor conference calls to stay informed of updates and developments in the industry.
• Provide technology training, support, and updates to TCNB staff and merchant clients, enhancing their proficiency and satisfaction.

Employee Training:

• Attend branch huddles to represent merchant services, sharing updates and best practices with the team.
• Conduct one-on-one training sessions with both new and existing employees, tailoring the training to their specific needs.
• Develop and distribute comprehensive training documentation for merchant and business services, ensuring staff are well-equipped to perform their duties.
• Account Assistance:
• Assist in the opening of business and personal accounts, managing account paperwork and facilitating account changes for existing customers.
• Track and process account fee refunds, ensuring timely and accurate adjustments.
• Collaborate with branch staff and commercial lenders to discuss products and services during joint appointments.
• Manage municipal accounts, providing specialized support and services as needed.

Tri Data and FIS Account Updates:

• Perform daily quality control reviews of newly added Tri Data client information, ensuring accurate account registration.
• Support retail and customer inquiries related to ACH, wires, and Positive Pay agreements and applications.
• Resolve online banking issues for customers and retail staff, including resetting ACH limits and verifying transactions.
• Ensure all required documentation is properly imaged and stored in the Optima system.
• Obtain and update new account lists from relevant business service team members on a monthly basis.

Calendar and Document Management:

• Maintain the shared vacation and meetings calendar, ensuring it is up-to-date and accessible.
• Compile and analyze department statistics for monthly review, providing insights into team performance.
• Collect and document all business services incoming email and phone inquiries for end-of-month reporting.
• Assist management with document filing, performing quality control checks, scanning, and importing documents into the Optima Image System, ensuring organized and accessible records.

• Minimum of two years previous personal or commercial banking and general banking experience
• Knowledge of bank operations and Cash Management products including but not limited to Business Online and Mobile Banking, Business Checking and Savings Products, RDC, ACH, Wires, Bill Pay and Positive Pay Operations.
• Ability to discuss bank products with customers in a courteous and professional manner both over the telephone and in person.
• Ability to organize and prioritize work and manage projects.
• Capable of working independently. Manage time effectively completing assigned duties within required deadlines.
• Provide problem resolution to both internal and external customers in support of customer retention and satisfaction objectives of the Cash Management Department.
• Knowledge of Federal regulations such as Reg D, Reg E, Reg J, and others relating to wire transfers preferred.

Equal Opportunity Employer/Veterans/Disabled

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

Reasonable Accommodation

If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact Human Resources at 414-761-1610 or hr2@tcnb.com

(**Must be 21 to enroll in 401(k), and must work an average of 20+ hours per week in order to be eligible for paid vacation.)