Business Process Management Senior Associate for Procedure Technical writer - JPMorgan Chase
Chicago, IL
About the Job
You enjoy shaping the future of product innovation as a core leader, driving value for customers, guiding successful launches, and exceeding expectations. Join our dynamic team and make a meaningful impact by delivering high-quality products that resonate with clients.
As a Middle Office Business Process Management Senior Associate within the Middle Office Global Practice Leadership team, you will be instrumental in transforming the framework for Commercial Bank's Procedure Library content. Your role will involve assisting in the development of Commercial Bank Middle Office Procedures, overseeing the annual attestation process, and managing regular change requests. Additionally, you will have the chance to interact and work together with various levels and functions across the business.
We are a global, diverse team of employees providing innovative, sustainable solutions to clients every day. Our team's success is possible due to the Four Pillars of Excellence that we hold ourselves to.
As a Middle Office Procedure Senior Associate (Business Process Management Senior Associate) , you will join a Middle Office Global Practices organization that is transforming the framework for CB's Procedure Library content. You will support the transformation of CB Middle Office Procedures, annual attestation process as well as periodic change requests. You will interface and collaborate with all levels and functions throughout the business.
You should have a passion for improving procedures, as well as simplifying them to improve the employee experience and accuracy to improve the client experience. In addition to supporting the development and management of procedure content, you should be comfortable and capable of managing multiple projects across stakeholders, communicating at their level of analytical or technical understanding.
Job responsibilities:
+ Prepare, review, revise, and develop procedures in collaboration with Product Subject Matter Experts and Library Functions Heads to maintain the accuracy of content
+ Create, modify, and write standardized procedures, supplemental documents, and process map workflows per business requirements through partnership with Product Subject Matter Experts and Library Functions owners to maintain accuracy of content.
+ Continuously ensure that documents are updated, streamlined, maintained, and archived appropriately.
+ Maintain ownership of Middle Office Supporting Documents in centralized location.
+ Work across organizational boundaries with internal partners to ensure the delivery of quality products and services.
+ Build relationships and establish credibility, which is founded on a detailed understanding of operational data and processes.
+ Foster an environment of trust with internal partners and their senior management, where issues are escalated, identified, and resolved effectively.
Required qualifications, skills, and capabilities
+ Strong project management and critical thinking skills.
+ Experience developing, writing, and maintaining standard operating procedures.
+ Ability to write high-quality procedures in a simple, clear, and concise manner.
+ Previous experience adapting to a fast paced, transformative work environment while driving results.
+ Excellent interpersonal, influencing, communication, and partnership skills Passion for learning new working models, technologies, and industry trends
+ Ability to work with technology teams to help improve user accessibility and interface. Motivated and results oriented creative thinker
Preferred qualifications, capabilities, and skills
+ College degree or 6+ years of experience in client service, operations, technology, sales, or portfolio management. Financial services experience
The final officer title and job grade is at the discretion of the firm and will be discussed at the time of offer. It may be different than what is listed on the requisition based on candidate experience level.
JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, we offer discretionary incentive compensation which may be awarded in recognition of firm performance and individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans
As a Middle Office Business Process Management Senior Associate within the Middle Office Global Practice Leadership team, you will be instrumental in transforming the framework for Commercial Bank's Procedure Library content. Your role will involve assisting in the development of Commercial Bank Middle Office Procedures, overseeing the annual attestation process, and managing regular change requests. Additionally, you will have the chance to interact and work together with various levels and functions across the business.
We are a global, diverse team of employees providing innovative, sustainable solutions to clients every day. Our team's success is possible due to the Four Pillars of Excellence that we hold ourselves to.
As a Middle Office Procedure Senior Associate (Business Process Management Senior Associate) , you will join a Middle Office Global Practices organization that is transforming the framework for CB's Procedure Library content. You will support the transformation of CB Middle Office Procedures, annual attestation process as well as periodic change requests. You will interface and collaborate with all levels and functions throughout the business.
You should have a passion for improving procedures, as well as simplifying them to improve the employee experience and accuracy to improve the client experience. In addition to supporting the development and management of procedure content, you should be comfortable and capable of managing multiple projects across stakeholders, communicating at their level of analytical or technical understanding.
Job responsibilities:
+ Prepare, review, revise, and develop procedures in collaboration with Product Subject Matter Experts and Library Functions Heads to maintain the accuracy of content
+ Create, modify, and write standardized procedures, supplemental documents, and process map workflows per business requirements through partnership with Product Subject Matter Experts and Library Functions owners to maintain accuracy of content.
+ Continuously ensure that documents are updated, streamlined, maintained, and archived appropriately.
+ Maintain ownership of Middle Office Supporting Documents in centralized location.
+ Work across organizational boundaries with internal partners to ensure the delivery of quality products and services.
+ Build relationships and establish credibility, which is founded on a detailed understanding of operational data and processes.
+ Foster an environment of trust with internal partners and their senior management, where issues are escalated, identified, and resolved effectively.
Required qualifications, skills, and capabilities
+ Strong project management and critical thinking skills.
+ Experience developing, writing, and maintaining standard operating procedures.
+ Ability to write high-quality procedures in a simple, clear, and concise manner.
+ Previous experience adapting to a fast paced, transformative work environment while driving results.
+ Excellent interpersonal, influencing, communication, and partnership skills Passion for learning new working models, technologies, and industry trends
+ Ability to work with technology teams to help improve user accessibility and interface. Motivated and results oriented creative thinker
Preferred qualifications, capabilities, and skills
+ College degree or 6+ years of experience in client service, operations, technology, sales, or portfolio management. Financial services experience
The final officer title and job grade is at the discretion of the firm and will be discussed at the time of offer. It may be different than what is listed on the requisition based on candidate experience level.
JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, we offer discretionary incentive compensation which may be awarded in recognition of firm performance and individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans
Source : JPMorgan Chase