Business Process Consultant - Duty First Consulting

About the role:

As a company founded by service-disabled Veterans, we at DFC are driven by a duty to serve our clients, our employees, and our community. We are committed to helping organizations achieve their goals by cultivating a team of talented professionals that delivers exceptional service, creative insights, and high-quality results.

DFC seeks an experienced Business Process Consultant to support a project supporting the Department of Veterans Affairs (VA) disability claims process business optimization efforts within the Veterans Benefits Administration (VBA). This position supports the performance improvement activities as part of the DFC Business Process and Strategy practice. The scope of work and work products are primarily the analysis of business processes, development and maintenance of VA-facing applications and information, and facilitation of meetings to capture information leading to the development of an improved future state for VA claims processing. The position will assist with business process analysis, performance management, and other performance improvement activities. Additionally, support will be provided in the analysis of client operations, business processes, organizational structures, supporting information systems, and leading practices to identify opportunities for improved performance, increased effectiveness and efficiency within the client organization or business area, and support implementation activities. This position will also interact with DFC senior leadership and as project requirements dictate, with client personnel at appropriate levels, in the accomplishment of project objectives.

What the role requires:

• Perform business process reengineering (BPR) workflow depiction to comprehensively document claims process workflows to support the overall BPR effort and program goals.
• Document current solutions implemented for the basis of analysis of business processes.
• Make business process improvement recommendations from analysis of the processes along with drafting possible solutions for future state activities and implementation.
• Determine operational objectives by studying business functions; gathering information; evaluating output requirements and formats.
• Define project requirements by identifying project milestone and phases; tracking project budget and monitoring project progress by tracking activity; resolving problems; publishing progress reports; recommending actions.
• Assess, track, and implement enhancements to content and functionality on various government-facing collaboration sites.
• Design and develop Microsoft applications used to capture and assess VBA automation activities.
• Assist in creating protocols by writing and updating procedures.
• Assist in creating project management documentation and leadership briefings.
• Provide viable reference material for users by writing and maintaining user documentation.
• Maintain client confidence and protect operations by maintaining information confidentiality.
• Work toward professional improvement and certifications, maintain current certifications.
• Develop and maintain professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies.

What you need to be successful:

• 3-5 years of experience in consulting
• Ability to work well in team-based environment
• Ability to work independently and develop client relationships
• Ability to lead and facilitate client meetings, conference calls, and capture accurate meeting notes
• Strong problem solving and troubleshooting skills with the ability to exercise mature judgment
• Well-organized with the ability to handle several projects/clients simultaneously
• Strong skills in Microsoft SharePoint development.
• Experience with Microsoft Power suite, including Power Apps, Power Automate, and Power BI
• Experience in business process analysis/reengineering
• Strong analytical skills, presentation development and writing skills
• Exceptional skills in Microsoft Office Suite, including Word, Excel, and PowerPoint
• Strong work ethic with a commitment to client service excellence
• Experience working with federal government projects, especially within the VA, is strongly preferred

Other important information:

• Bachelor's degree required
• Ability to obtain a US government security clearance, if needed, is required.
• Applicants must have the legal right to work in the US for any employer; sponsorship is not available for this position.
• Preference will be given to qualified Veteran candidates.

Location

This opportunity is available in the Washington DC metro area (flexible work arrangement), Charlotte NC (fulltime remote), Columbia SC (fulltime remote), and Minneapolis MN (fulltime remote), Florida (fulltime remote).

Is consulting the right career for you?

A career in consulting can offer a wide variety of experiences and is a great opportunity for personal and professional growth, but it often requires a bit more time and energy than the standard nine-to-five. The characteristics below are those of a typical consultant in this field; we encourage you to consider if these are applicable to you as you complete your application.

• Thrives when working in a challenging, fast-paced environment
• Balances competing priorities and fluctuating workloads with composure
• Works well in teams or independently, as the job requires
• Commits the requisite hours and effort to ensure deliverables are submitted on time and error-free
• Dives into new and unfamiliar tasks, employing a learn-as-you-go mentality and problem-solving skills
• Has the foresight to strategically plan and anticipate next steps and outcomes
• Uses interpersonal skills to establish and uphold strong client relationships, representing the company positively
• Values quality in client deliverables and internal tasks
• Enjoys having a high level of responsibility and task autonomy
• Acts professionally in all circumstances and enjoys creating and nurturing a professional network of peers, clients, and partners

*Duty First Consulting is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender/sex, marital status, sexual orientation, physical or mental disability, military/veteran status, citizenship status, the basis of genetic information or any other group protected by Federal or State law or local ordinance. People with disabilities who need a reasonable accommodation to apply or compete for employment may request such accommodation(s).