Business Process Consultant - Node.Digital

Business Process Consultant

Location: Dulles, VA

Must have Public Trust Clearance

Node is supporting a U.S. Government customer on a large mission-critical development and sustainment program to design, build, deliver, and operate a network operations environment including introducing new cyber capabilities to address emerging threats.

Node is seeking a Business Process Consultant to drive consumption, adoption, and customer satisfaction and ultimately help our customers grow their business on the ServiceNow platform by getting them to see the value of their ServiceNow investment.

Responsibilities:

• Lead & collaborate with customers in their efforts to take advantage of the ServiceNow platform to improve their ITSM and ITIL processes

• Be a key member of an overall engagement team focused on delivering customer outcomes

• Lead customer design workshops

• Guiding customers in defining and refining business requirements for functional aspects of the solution • Drafting user stories, their acceptance criteria, testing strategy, and knowledge transfer while supporting customers in reviewing and approving them

• Managing and communicating ITSM process and business requirements to the delivery team to ensure that the proposed solutions meet customer expectations

• Contribute towards continuous improvement of leading practices

• Growing and mentoring other members of ServiceNow and the partner ecosystem

Requirements

Required Skills:

• Must be a US Citizen

• Must be able to obtain DHS program suitability prior to starting employment

• Must be able to obtain a TS/SCI Clearance

• 6+ years of directly relevant experience

• 2+ years of experience with the ServiceNow platform supporting ITSM and ITIL process flow development and tuning

• Significant consulting experience within complex, global organizations with the ability to influence and consult in an ITIL / ITSM Services environment.

• Experience in defining and deploying future-state ITSM processes and in identifying solutions from a people, process, and technology perspective

• Excellent communication and presentation skills

• Experience in analyzing and recommending ITSM strategies based on business priorities

• Excellent interpersonal skills, customer-centric attitude, and experience working with a diverse team

• Strong problem-solving and analytical skills with an aptitude and passion for learning new technologies

• Familiarity with the ServiceNow platform, including the development of customizations beyond out-of-box

• Strong documentation and technical writing experience.

Desired Skills:

• Experience with Scaled Agile Framework (SAFe) knowledge and experience

• Experience with collaboration tools including MS Teams, MS Outlook, MS SharePoint, Atlassian Jira, Atlassian Confluence, and Atlassian Jira Align

Required Education:

Bachelor’s degree in Systems Engineering, Computer Science, Information Systems, or related technical field. Two years of related work experience may be substituted for each year of degree-level education.

Desired Certifications:

• Agile software development methodology certification (e.g. SCRUM Master)

Company Overview:

Node.Digital is an independent Digital Automation & Cognitive Engineering company that integrates best-of-breed technologies to accelerate business impact.

Our Core Values help us in our mission. They include:

OUR CORE VALUES

Identifying the~RIGHT PEOPLE~and developing them to their full capabilities

Our customer’s “Mission” is our “Mission”. Our~MISSION FIRST~approach is designed to keep our customers fully engaged while becoming their trusted partner

We believe in~SIMPLIFYING~complex problems with a relentless focus on agile delivery excellence

Our mantra is “~Simple*Secure*Speed~” in the delivery of innovative services and solutions.

Benefits

We are proud to offer competitive compensation and benefits packages to include:

• Medical
• Dental
• Vision
• Basic Life
• Long-Term Disability
• Health Saving Account
• 401K
• Three weeks of PTO
• 10 Paid Holidays
• Pre-Approved Online Training