Business Process Analyst III - County of Riverside
Riverside, CA 92501
About the Job
The County of Riverside's Auditor-Controller's Office (ACO) is seeking a qualified Business Process Analyst III to support the ACO Property Tax Team in Riverside.
The Business Process Analyst III will serve as a lead and provide guidance to the team working on high-level administrative projects. The incumbent will be involved in business process resources, including support, maintenance, enhancement, and upgrading of the County's integrated enterprise systems. Additionally, the Business Process Analyst III will conduct complex system analysis and design of business processes, involving the evaluation of current and proposed information. They will also develop and document user requirements for new and existing systems, processes, and applications. The Business Process Analyst III will prepare and maintain project documents, requirements, reports, feasibility studies, and quality assurance for control standards. They will provide project oversight and assistance to subordinate staff and serve as a business process resource on matters related to the support of integrated enterprise systems. Additionally, they will coordinate with business process managers and departmental staff to adopt system changes needed for new/modified public programs and services. Lastly, the incumbent will test all business process changes prior to final implementation for quality assurance, collaborate with vendors for the resolution of underlying system program problems, and search corporate websites for posted resolutions and fixes to resolve identified problems.
The most competitive candidates will have previous experience in business process and systems analysis of enterprise systems. They should also possess the ability to read, interpret, and apply laws, rules, regulations, standards, and procedures while collaborating effectively with various stakeholders. Knowledge of property tax legislation, such as the Government Code, Revenue and Taxation Code, or Health and Safety Code, is essential. Candidates with experience using the Aumentum property tax system and PowerBI, along with a solid understanding of property tax billings, refunds, allocations, and tax sales, are highly desired.
At this time, the position has the opportunity for a hybrid telework schedule based on business need, however job expectations, at times may require in person interaction. Telework may change at any time and you will be expected to report to the office.
Meet the Team!
The Riverside County Auditor-Controller is an independent, nonpartisan elected office established to provide accounting, audit, payroll, and property tax administration services to County government, cities, K-14 schools and special districts. The Auditor-Controller is the chief accounting and disbursement officer of the County. Riverside County is the fourth largest county in California and the eleventh largest in the United States.
EXAMPLES OF ESSENTIAL DUTIES
• Act as project lead on all business process resources involving support, maintenance, enhancement, and upgrade of the County's integrated enterprise systems; provide expertise to the analysis and design specifications to programming staff.
• Conduct complex system analysis and design of business process involving evaluation of current and proposed information; determine available and emerging technology hardware and software; provide cost and benefits analysis.
• Develop and document user requirements for new and existing systems, processes and applications; prepare and maintain project documents, requirements, reports, feasibility studies, and quality assurance for controls standards.
• Select and recommend software based on systems analysis, evaluation of products and vendors; create requests for proposals (RFPs) or requirement specifications.
• Provide project oversight and assistance to subordinate staff; serve as business process resource on all matters involving the support of integrated enterprise systems; provide functional support, analysis and design specification to programming staff.
• Design, implement and maintain complex system set-up tables and parameters to ensure compliance with state and federal requirements; interpret and analyze new or updated regulations to identify needed system changes; provide subordinate staff with guidance on new or updated regulations.
• Coordinate with business process managers and departmental staff to adopt system changes needed for new/modified public programs and services; test all changes prior to final implementation to ensure appropriate results.
• Assign and review the work of subordinate staff; identify and resolve production problem areas and correct system set-up when production errors are identified in staff work.
• Work directly with vendors for resolution of underlying system program problems; search corporate websites for posted resolutions and fixes to resolve identified problems
• Coordinate and implement system security; coordinate network security and installation requirements.
• Plan, organize, and provide supervision to staff involved in conducting studies and business process projects; instruct and train staff; evaluate recommendations of staff to ensure appropriate solutions to business process issues.
MINIMUM QUALIFICATIONS
Education: Graduation from an accredited college or university with a bachelor's degree in public or business administration, human resources, finance, computer science, information systems, or a related field to the assignment. (Additional qualifying experience in a functional support area may substitute for the education on the basis of 30 semester or 45 quarter units equaling one year of full-time experience.)
Experience: Three years of professional level experience, one year of which was in a journey level capacity working with business systems, information technology, program applications, business processes and procedures, financial reporting and data, or other accounting experience.
Knowledge of: Principles and practices of financial, human resources, and/or other enterprise functions; project specifications development; application design; data modeling techniques; application of industry/corporate standards and conventions for systems analysis and quality assurance; installation, testing and migration process and techniques; quality and version control processes; use of packaged, off-the-shelf and third party application software, including office automation tools; public assistance programs and C-IV application maintenance for positions within the Department of Public Social Services.
Ability to: Write/modify technical and user documentation; prepare flow process diagrams and other design graphics; use basic principles and practices and functional activities for the maintenance and enhancement of enterprise systems components; gather and analyze data; reason logically, draw valid conclusions, and make appropriate recommendations; speak and write effectively; read, interpret and apply laws, rules, regulations, standards, and procedures; establish and maintain effective working relationships with others and gain their cooperation.
SUPPLEMENTAL INFORMATION
Veterans' Preference
The County has a Veterans Preference Policy. Upload a copy of your (or your spouse's) Member-4 Form DD-214 (or NGB-22) indicating dates of service, and a copy of your spouse's letter of disability (if applicable) with your application. For privacy reasons, it is recommended that you remove your social security information from the document(s). A Human Resources Representative will review the materials and determine if you qualify for veterans' preference. See the policy here ( Download PDF reader ).
What's Next?
Open to All Applicants
This recruitment is open to all applicants. Qualified applicants may be considered for future vacancies throughout the department.
Applicants who are current County of Riverside employees and/or current employees of the Auditor-Controller's Office (ACO) may be considered before other applicants depending on the volume of applications received.
Qualified applicants may be considered for future vacancies throughout the County.
Reasonable Accommodations
The County of Riverside is committed to providing reasonable accommodation to applicants as required by the Americans with Disabilities Act (ADA) and Fair Employment and Housing Act (FEHA). Qualified individuals with disabilities who need a reasonable accommodation during the application or selection process should contact the recruiter for the position noted above. For additional information and/or to obtain the appropriate form for requesting a reasonable accommodation, please visit the Disability Access Office web page located at:http://dao.rc-hr.com/.
Application Period
BASED ON THE NUMBER OF APPLICATIONS RECEIVED, THIS POSTING MAY CLOSE WITHOUT NOTICE.
Applications received prior to the closing date will be considered based on the information submitted. Changes or alterations cannot be accepted. All applicants must submit a complete application by the close date of the recruitment. No late applications will be permitted.
Include relevant work experience details on resume and/or application.
Proof of Education
Applicants who fail to provide information demonstrating they possess the position requirements may not be considered further in the application process. A description of job duties directly copied from the job classification or job posting will not be considered.
Upload a copy of any license(s), official/unofficial transcript(s), degrees, and/or related employment documents to your NeoGov account. If your education was completed outside of the United States, you will need to provide a copy of your Foreign Education Equivalency evaluation from a member of the National Association of Credential Evaluation Services ( NACES ) or Association of International Credential Evaluators, Inc. ( AICE ).
For questions regarding this recruitment
Contact Danilo Lozano at DaLozano@rivco.org with any questions regarding this recruitment.
GENERAL APPLICATION INFORMATION:
Please read and follow any special application instructions on this posting. Click the 'Apply' link located on this page to submit your application. For instructions on the application process, examinations, Veteran's preference, pre-employment accommodation or other employment questions, please refer to our web site, www.rc-hr.com . A pre-employment physical examination and background check may be required.
MEDICAL/DENTAL/VISION INSURANCE: A choice of different medical, dental and visions plan are available to elect. The County provides a Flexible Benefit Credit contribution as governed by the applicable SEIU Memorandum of Understanding to contribute towards the cost of these plans.
Note: Employees on assignment through the Temporary Assignment Program (TAP) receive different benefits. See the list here .
MISCELLANEOUS RETIREMENT: County of Riverside has three retirement Tiers through the California Public Employees' Retirement System (CalPERS).
- Tier I (Classic Member - Formula 3% @ 60): Applicable to current and former County of Riverside local miscellaneous employees hired prior to 08/24/2012 and did not withdraw CalPERS contributions. The employee contribution is eight (8%) percent.
- Tier II (Classic Member - Formula 2% @ 60): Applicable to local miscellaneous employees 1) hired after 08/23/2012 through 12/31/2012; 2) Previously employed with another CalPERS contracting public agency or a reciprocal retirement system, with a break in service of less than six months between the separation date with the previous employer and the appointment date with the County of Riverside. The employee contribution is seven (7%) percent.
- Tier III (PEPRA New Member - Formula 2% @ 62): Applicable to CalPERS local miscellaneous new members hired on or after the implementation of the Public Employees' Pension Reform Act of 2013 (PEPRA) which took effect January 1, 2013. As of July 1, 2020, the employee contribution is 7.25% and subject to change annually.
A new member is defined as any of the following:
CalPERS refers to all members that do not fit within the definition of a new member as "classic members".
Contribution rates are subject to change based on the County of Riverside annual actuarial valuation.
Note:
This summary is for general information purposes only. Additional questions regarding retirement formulas can be sent to retirement@rivco.org or by calling the Benefits Information Line at (951) 955-4981,
Option 2.
If you have prior service credit with another CalPERS agency or within agencies, please contact CalPERS at (888) 225-7377 to determine which retirement tier would be applicable to you. CalPERS is governed by the Public Employees' Retirement Law. The Retirement Law is complex and subject to change. If there's any conflict between this summary and the law, the law will prevail over this summary.
DEFERRED COMPENSATION: Voluntary employee contribution with a choice between two 457 deferred compensation plan options.
VACATION ACCRUAL (Bi-Weekly Accrual):
0< 3 year = 80 Hours (10 Days)
4< 9 years = 120 Hours (15 Days)
10 or more years = 160 Hours (20 Days)
Maximum Vacation leave accumulation is 480 hours.
SICK LEAVE: Four (4) hours Sick Leave accrual per pay period with unlimited accrual.
HOLIDAYS: Normally 12 paid holidays per year.
BEREAVEMENT LEAVE: Allowed 5 days (3 days are County paid; 2 additional days can be taken from accrued Sick Leave balance).
BASIC LIFE INSURANCE: Equal to one times annual base salary not to exceed $50,000 of term life coverage. Premiums are paid by the County. Additional Supplemental Life plan is available for employee purchase.
DISABILITY: Short-term Disability benefit pays up to a maximum of $461.54 weekly, payable up to a maximum of 52 weeks.
POST RETIREMENT MEDICAL CONTRIBUTION: A monthly contribution is made by the County towards retiree health insurance offered through the County as governed by the applicable SEIU Memorandum of Understanding.
OTHER: There may be other benefit provisions as specified in the applicable Memorandum of Understanding. Please contact the recruiter listed on the job posting directly for more information.