Business Operations Specialist - Corner Alliance

Corner Alliance is a dynamic, growing consulting firm that devotes itself to providing an enriching employee experience while working in meaningful ways to create results for the government. We are currently seeking a Business Operations Analyst with 3-7 years of experience to join our team and fully embrace our core values.

About the Role:

As a Business Operations Specialist supporting our Federal government client, you will play a critical role in evaluating, improving, and maintaining the client’s core operational processes to ensure an efficient and productive workflow. In this role, you will assess existing processes and systems and projects, identify opportunities for improvement, and help devise more efficient and cost-effective alternatives. Specifically, a successful Business Operations Specialist will contribute to overall project management, the development of strategic plans and roadmaps, performance metrics design and development, automation support, and perform independent verification and validation of existing plans and business documentation for the client’s diverse portfolio of stakeholders and service providers. The role requires a self-starter, comfortable in a dynamic, fast-paced, and collaborative environment.  

Key Responsibilities include (but are not limited to): 

• General project management 
• Assist in developing reporting mechanisms, including the creation of a weekly Dashboard, weekly Executive Dashboard Summary, and submission to quarterly reviews.
• Develop and update Standard Operating Procedures for new and existing tools, procedures, and processes.
• Develop and provide quality control for project and program-level documentation, such as Project Management Plans, Configuration Management Plans, Configuration Diagrams, and Weekly Status reports.
• Conduct analytical support to develop standard measurement and reporting of operational programs, including ad hoc analyses.
• Assist in developing a Metrics Framework that includes processes for capturing, analyzing, and reporting metrics for tactical and strategic decision-making.
• Perform independent verification and validation of business documents, plans, strategies, and policies.
• Advise the client on automation and efficiency initiatives. 

Location:

You will work as part of a distributed remote team.

Required Experience/Skills: 

• A Bachelor’s degree and 3-7 years of relevant professional experience
• Strong project management skills and expertise in process improvement
• Experience in executive reporting and documentation development
• Proficiency in Microsoft Office products and documentation formatting
• Strong analytical and problem-solving abilities
• Ability to collaborate effectively with cross-functional teams and stakeholders
• Ability to pass a public trust clearance
• U.S. Citizenship or Lawful Permanent Resident

Preferred Experience/Skills:

• Performance management experience desired
• Knowledge of contact center operations and related technologies
• Previous experience supporting the IRS
• Preexisting IRS clearance (MBI letter) 

Don’t think you have everything for this role but are still very interested? Please don’t hold back from applying because you may not have it all. You can learn and grow with us. We're looking for someone who is coachable, unflappable in navigating challenges, resourceful in learning new skills, innovative in challenging the status quo, excellent in writing, analytical in thinking, skilled in prioritization, and a rapport builder with clients and colleagues.

About Us:

Corner Alliance offers a comprehensive and competitive benefits package for full-time employees including 401k matching (4%), PTO (3 weeks to start, 4 weeks (2-5 years) and 5 weeks (5 years)), health, dental, vision, short- and long-term disability, FSA accounts, 4 weeks of paid parental leave, 11 paid holidays (including your birthday off), fitness & cell phone reimbursements, monthly all hands update meetings, annual in-person all hands team building day and evening out, regular check-ins for professional growth goals, semi-monthly one on one performance manager meetings, a social team that coordinates monthly events, use of technology like Slack to keep us connected and collaborative, and overall, a company culture dedicated to a highly engaged team. 

Corner Alliance is an equal opportunity employer and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex (including pregnancy, gender identity, and sexual orientation), national origin, disability status, genetics, protected veteran status, or any other basis covered by applicable law. We are dedicated to building a diverse and talented workforce that reflects the strength of our society and our shared commitment to excellence and inclusivity. We make a steadfast commitment to actively seek, recruit, and hire qualified candidates from these groups for our open positions. 

In compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position with Corner Alliance please call (202) 754-8120 or email recruiting@corneralliance.com. 

Corner Alliance participates in the E-verify program and will provide the Federal Government with Form I-9 information to confirm work authorization in the U.S.

Visit us at www.corneralliance.com to learn more.

*Salary Estimate: $61,000.00 - $75,000.00 annually

*The estimate displayed represents the typical salary range of candidates hired. Factors that may be used to determine your actual salary may include your specific skills, how many years of experience you have, and comparison to other employees already in this role.

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