Business Operations Manager- San Francisco Bay Area - Aware Health Labs Inc

About Aware Health

We are a forward-thinking health tech start-up dedicated to transforming delivery of healthcare, starting with musculoskeletal conditions (MSK). 50% of the workforce shows up to work in pain due to an MSK condition ranging from acute pain, like muscle strains, to more chronic pain. People with MSK conditions are often misdiagnosed and are treated passively with opioids, injections or surgery. Often, these expensive and risky treatment methods can be avoided altogether with more modern approaches to preventing, diagnosing and treating MSK pain. Our platform gets people the right amount of help, ensures the patient feels cared for, and avoids inappropriate and unnecessary tests, drugs and surgeries. Further, we are aiming to not only identify and treat the root causes of MSK pain but also the root causes of chronic disease.

The Business Operations Manager plays a vital role in our mission to empower individuals to reach their goals through compassionate care, accurate diagnostics and precision treatment. 

We’ve moved through 1 stage of our journey with best in class gross margins, customer retention and revenue growth and we’re looking for a motivated individual to help us scale the company to tens of millions in revenue and serving hundreds of thousands of patients in an efficient and tech forward way while maintaining strong margins and KPIs.

This position will help set a culture of achievement by facilitating a spirit of collaboration to execute at a high level, and improving efficiencies to be able to scale commensurate with its growth.

Your Core Key Performance Indicators: 

• Financial Forecasting and facilitate new growth: Help grow the company to $10M+ ARR through collaboration with our sales and technology team to lead us to a strong Series A. Work with our VP of Growth to analyze our sales performance, new market opportunities, and competitive differentiation and value prop for customers. 
• Lead company operations: Automating company processes to assist collaborative efforts to meet company objectives, help with populating investor decks, meeting plans, board notes, setting us up to scale. This includes training the junior administrator to assume more senior administrator roles over time.
• Lead automation efforts to ensure efficient growth: This involves streamlining and automating engagement to minimize onsite visits (or make onsites more efficient), determining how to offload CEO, VP of Growth, and AEs to enable them to sell, setting up systems for the clinicians, working with data lead and clinical director to automate data engineering for pre-authorization process etc.
• Investors & Fundraising: Manage our cap table and equity administration as well as run analyses on future financing implications.  Assist with presentation preparation for our Series A as well as ongoing investor engagement including our existing institutional investors and our broader investor network. 

How You Will Get There 

• Execution of Strategy: Develop and execute the company's strategic plan, working closely with the CEO and other key stakeholders
• Drive Growth: Define and facilitate execution of a reproducible sales process and scale the sales team to support the company's growth objectives
• Operations: Oversight and execution for all business operations, including finance, accounting, legal, and administration 
• Implement systems and streamline processes: Identify and implement operational improvements that increase efficiency and effectiveness
• Develop Culture: Foster a team culture of accountability, excellence, and continuous improvement with an ownership mindset
• Reliability: Models a work-ethic and level of commitment that motivates others to rise to their highest potential

Strong performance, which would include early achievement of key business metrics, could lead to promotion to Director of Business Development within a year.

Qualifications

• Experience in operations and/or product management at a venture backed digital health company, preferably at a patient facing company
• At least 2 years experience in finance in any of venture capital, investment banking, consulting or private equity
• Excellent verbal and written communication skills, with a challenger mentality 
• Ability to take initiative and create systems to drive your own agenda, communicating with others in collaborative spirit

Compensation and Benefits

• Base salary $120K - $130K
• Equity: 0.5% - 1%
• Medical (PPO, HMO, HDHP), dental and vision 
• FSA administration
• Life Insurance
• Short/long term disability
• Employee Assistance Program (EAP)
• Commuter benefits
• 401K