Business Operations Manager - DSS North at Wyoming CAT

Essential Functions:

• Address all mechanics on subjects of safety and quality
• Complete performance reviews for your any direct reports, which may include supervisors, leadmen and technicians.
• Actively interview and hire
• Evaluate and promote standard
• Work with Wyoming Machinery Company training department on scheduling appropriate training for assigned employees.
• Set goals for service operations yearly with service
• Perform disciplinary actions to employees as
• Interface with technical department and attend product health meetings as Interface with warranty department as needed.
• Maintain constant customer contacts for public relations, as well as problem
• Settle questionable service department billing problems with
• Settle any policy decisions dealing with warranty
• Communication with Caterpillar when dealing with special service department projects. Help maintain a positive, progressive attitude from service department to all other departments and stores.
• Oversee work order closure process for supervised work areas for daily WIP
• Aid with the yearly preparation of the service department
• Monthly, review budget results with supervisors and set goals to control
• Working with team to prepare requests for all capital expenditures in the service department for approval.
• Adhere to safe work practices and procedures.

Additional Functions:

• Work with local Colleges and Vo-Tech Institute to help insure an uninterrupted supply of service technicians is available.
• Maintain a positive and meaningful relationship with customers and
• Lead by good example being a problem solver and decision
• Accept and adapt to
• Maintain good peer relations with other service and parts
• Work with building maintenance
• Supervise maintenance of capital

Qualifications/Knowledge/Skills/Ability

• High school diploma or
• College degree in business management or equivalent
• Ability to manage and control people, decision-making and problem solving
• Written and oral communication
• Proficient with MS Office (Word, Excel, PowerPoint).
• Flexibility and adaptation to
• In depth mechanical knowledge and knowledge of service
• Bookkeeping, accounting and math
• Public speaking
• Able to speak
• Communicate clearly, precisely and logically at all
• Basic computer

Preferred:

• Five (5) years of prior management
• Frontline Leadership or other types of leadership
• Prior management of service
• Experience with the repair process of Caterpillar
• Direct work experience with Caterpillar or Caterpillar Reps.

Physical/Environmental Requirements

• Exposed to dirt, grease, dust, noise, chemicals, paints and other
• Exposed to extreme
• Heavy lifting – up to 50
• Prolonged walking, sitting and
• Working in elevated position, climbing, bending, stooping, and
• Use of all necessary personal protective
• Use hands for simple grasping, pushing, pulling and fine
• Use feet frequently in repetitive
• May require travel and varying schedules.