Business Operations Manager at Slalom Consulting
Chicago, IL
About the Job
Who You'll Work With
Slalom is a purpose-driven consulting firm that helps companies solve business problems and build for the future, with solutions spanning business advisory, customer experience, technology, and analytics. We partner with companies to push the boundaries of what's possible-together.
At Slalom we are passionate about and dedicated to building a diverse and inclusive team,
recognizing that diverse team members are celebrated for bringing their authentic selves to work and are empowered to build solutions that reach more diverse populations in innovative and impactful ways.
The Business Operations team supports sales, account, and engagement leaders. We bring efficiency to internal functions and enable consultants to focus their time on our clients.
What You'll Do
The Business Operations Manager will be responsible for the end-to-end operations of the Chicago market. This role reports to the Central Region Business Operations Director.
Responsibilities include:
Assist pursuit leads in maintaining sales, opportunity, and staffing data in our systems
Facilitate deal review process and governance
Support account planning processes
Facilitate account onboarding for strategic accounts (background checks, client credentials, equipment, etc.)
Monitor engagement financials and partner with delivery teams to mitigate risks
Validate and reconcile consultant time entry
Provide metrics and reporting to support account, industry, and market leaders
Act as a liaison to the Engagement Management Office and other global services teams to research complex questions and troubleshoot issues
Champion global initiatives and provide process support for the business
Maintain operational excellence and advance operational maturity in your market/portfolio
Participate in occasional global initiatives
Actively mentor and coach direct reports
Location:
Chicago
Hybrid role, with ~3 days a week at the Chicago office and the balance remote
Qualifications:
5-7+ years professional work experience
Strong interpersonal communication skills
Financial aptitude
Ability to multi-task and prioritize
Exceptional analysis skills
Experience with Microsoft technologies, including Excel, and ability to learn new technologies quickly
Process design and improvement experience
Preferred experience:
Professional services industry experience
Salesforce or similar CRM tool
Power BI or similar analytics tool
People leadership experience
About Us
Slalom is a purpose-led, global business and technology consulting company. From strategy to implementation, our approach is fiercely human. In six countries and 43 markets, we deeply understand our customers-and their customers-to deliver practical, end-to-end solutions that drive meaningful impact. Backed by close partnerships with over 400 leading technology providers, our 13,000+ strong team helps people and organizations dream bigger, move faster, and build better tomorrows for all. We're honored to be consistently recognized as a great place to work, including being one of Fortune's 100 Best Companies to Work For seven years running. Learn more at slalom.com.
Compensation and Benefits
Slalom prides itself on helping team members thrive in their work and life. As a result, Slalom is proud to invest in benefits that include meaningful time off and paid holidays, parental leave, 401(k) with a match, a range of choices for highly subsidized health, dental, & vision coverage, adoption and fertility assistance, and short/long-term disability. We also offer additional benefits such as a yearly $350 reimbursement account for any well-being related expenses as well as discounted home, auto, and pet insurance.
Slalom is committed to fair and equitable compensation practices. For this position, the base salary pay range is $92,000 to $147,000 and the targeted base salary range is $125,000 to $135,000. In addition, individuals may be eligible for an annual discretionary bonus. Actual compensation will depend upon the individual's skills, experience, qualifications, location, and other relevant factors. The salary range is subject to change and may be modified at any time.
EEO and Accommodations
Slalom is an equal opportunity employer and is committed to inclusion, diversity, and equity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veterans' status, or any other characteristic protected by federal, state, or local laws. Slalom will also consider qualified applications with criminal histories, consistent with legal requirements. Slalom welcomes and encourages applications from individuals with disabilities. Reasonable accommodations are available for candidates during all aspects of the selection process. Please advise the talent acquisition team if you require accommodations during the interview process.
Slalom is a purpose-driven consulting firm that helps companies solve business problems and build for the future, with solutions spanning business advisory, customer experience, technology, and analytics. We partner with companies to push the boundaries of what's possible-together.
At Slalom we are passionate about and dedicated to building a diverse and inclusive team,
recognizing that diverse team members are celebrated for bringing their authentic selves to work and are empowered to build solutions that reach more diverse populations in innovative and impactful ways.
The Business Operations team supports sales, account, and engagement leaders. We bring efficiency to internal functions and enable consultants to focus their time on our clients.
What You'll Do
The Business Operations Manager will be responsible for the end-to-end operations of the Chicago market. This role reports to the Central Region Business Operations Director.
Responsibilities include:
Assist pursuit leads in maintaining sales, opportunity, and staffing data in our systems
Facilitate deal review process and governance
Support account planning processes
Facilitate account onboarding for strategic accounts (background checks, client credentials, equipment, etc.)
Monitor engagement financials and partner with delivery teams to mitigate risks
Validate and reconcile consultant time entry
Provide metrics and reporting to support account, industry, and market leaders
Act as a liaison to the Engagement Management Office and other global services teams to research complex questions and troubleshoot issues
Champion global initiatives and provide process support for the business
Maintain operational excellence and advance operational maturity in your market/portfolio
Participate in occasional global initiatives
Actively mentor and coach direct reports
Location:
Chicago
Hybrid role, with ~3 days a week at the Chicago office and the balance remote
Qualifications:
5-7+ years professional work experience
Strong interpersonal communication skills
Financial aptitude
Ability to multi-task and prioritize
Exceptional analysis skills
Experience with Microsoft technologies, including Excel, and ability to learn new technologies quickly
Process design and improvement experience
Preferred experience:
Professional services industry experience
Salesforce or similar CRM tool
Power BI or similar analytics tool
People leadership experience
About Us
Slalom is a purpose-led, global business and technology consulting company. From strategy to implementation, our approach is fiercely human. In six countries and 43 markets, we deeply understand our customers-and their customers-to deliver practical, end-to-end solutions that drive meaningful impact. Backed by close partnerships with over 400 leading technology providers, our 13,000+ strong team helps people and organizations dream bigger, move faster, and build better tomorrows for all. We're honored to be consistently recognized as a great place to work, including being one of Fortune's 100 Best Companies to Work For seven years running. Learn more at slalom.com.
Compensation and Benefits
Slalom prides itself on helping team members thrive in their work and life. As a result, Slalom is proud to invest in benefits that include meaningful time off and paid holidays, parental leave, 401(k) with a match, a range of choices for highly subsidized health, dental, & vision coverage, adoption and fertility assistance, and short/long-term disability. We also offer additional benefits such as a yearly $350 reimbursement account for any well-being related expenses as well as discounted home, auto, and pet insurance.
Slalom is committed to fair and equitable compensation practices. For this position, the base salary pay range is $92,000 to $147,000 and the targeted base salary range is $125,000 to $135,000. In addition, individuals may be eligible for an annual discretionary bonus. Actual compensation will depend upon the individual's skills, experience, qualifications, location, and other relevant factors. The salary range is subject to change and may be modified at any time.
EEO and Accommodations
Slalom is an equal opportunity employer and is committed to inclusion, diversity, and equity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veterans' status, or any other characteristic protected by federal, state, or local laws. Slalom will also consider qualified applications with criminal histories, consistent with legal requirements. Slalom welcomes and encourages applications from individuals with disabilities. Reasonable accommodations are available for candidates during all aspects of the selection process. Please advise the talent acquisition team if you require accommodations during the interview process.
