Business Operations Associate - HomeShare
Menlo Park, CA
About the Job
HomeShare (www.thehomeshare.com) enables millennials to live in the heart of the city with the seamless experience they have come to expect. Our matching algorithm powers an end-to-end moving experience from discovering luxury apartments to meeting compatible housemates.
Our mission is to democratize cities by providing attractive yet and affordable housing.
We are looking for a BizOps Associate to evangelize our service and streamline on-boarding. This is full-time role with salary, equity, and health benefits!
Do you get energized meeting new people and by selling a product you believe in? Whether it’s running in-person tours or matching potential housemates; you’ll be on the front lines enabling every day people to get access to attractive AND affordable housing.
Your Role:
- Conduct tours daily, both in-person and virtually
- Communicate with customers via phone, text, and email
- Set up and host community events
- Resolve or escalate any customer concerns to the proper channel
Your Skills:
- Extroverted: energized by meeting new people with a tendency to over communicate
- Organized to the point of being considered OCD
- Intrinsically motivated to improve processes and to learn
- Spreadsheet capable
- Ability to quickly learn new systems
- Can assist in generating new and more efficient processes
- Strong writer and proficiency with other common languages a plus
Experience:
- 2-4 years of sales or customer service experience
- 1-2 years in an analytical role such as consulting, banking, marketing or analytics
- Bonus if you are an SF/South Bay native
Perks:
- Full benefits, including medical, vision and dental
- On-site Luxury housing, subsidized
- Office with gorgeous views, fitness center, outdoor patio, game room, and more
- Catered lunch and dinner daily, fully-stocked kitchen
Salary Range - $40k-$60k base + Housing Discount + Benefits