Business Operations Analyst - Professional Services - Remote | WFH - Get It Recruit - Finance
San Ramon, CA 94583
About the Job
Join our dynamic team dedicated to enhancing customer experiences and fostering innovation in cloud contact center solutions. We are a globally recognized leader in cloud contact center software, committed to empowering our customers worldwide.
At our core, we embrace a team-first culture where living our values fuels our growth and success. We believe in celebrating diversity and creating an inclusive environment where everyone can thrive authentically.
As a Business Operations Analyst, you'll play a pivotal role in driving business growth through data-driven insights and process optimization. We're seeking a candidate with strong analytical abilities, attention to detail, and a collaborative spirit to help us achieve our organizational objectives.
Key Responsibilities:
- Lead the Revenue Forecasting process, continuously enhancing accuracy and predictability.
- Drive revenue execution by analyzing reports, identifying opportunities, and ensuring accountability across internal teams.
- Manage and refine financial models and reporting based on Sales Pipeline and Revenue Backlog.
- Provide actionable insights to business leaders through the development of dashboards using platforms like DOMO, Salesforce, and Excel.
- Conduct project costing, ROI analysis, and benefit assessments to identify process inefficiencies and areas for improvement.
- Collaborate with cross-functional stakeholders to capture, understand, and translate business requirements into functional specifications.
- Participate in system integrations, data management, and ERP system upgrades.
Required Skills:
- Bachelor's Degree in Business Administration, Finance, Accounting, Computer Science, Information Systems, or related fields.
- 1-3+ years of experience in Finance, Business Intelligence, Operations, or reporting within the SaaS industry, preferably in contact center solutions.
- Proficiency in process improvement methodologies such as ISO, Lean, Six Sigma.
- Experience in standardizing processes and communicating process updates.
- Proficient in Flow Diagramming tools and developing standardized processes.
- Ability to thrive independently in fast-changing environments.
This role offers full remote work for candidates residing at least 50 miles away from our San Francisco or San Ramon offices. For those within the vicinity, it's a hybrid arrangement.
Compensation and Benefits:
- Competitive salary range: $69,700—$108,700 USD.
- Comprehensive benefits package including health, dental, and vision coverage.
- Access to mental health support platform, employee stock purchase plan, paid time off, and parental leave.
- Opportunities for performance bonuses, stock options, and other incentives.
We are committed to fostering diversity, equity, and inclusion. Five9 is an equal opportunity employer, and we value the unique perspectives and skills that each team member brings.
Join us in our mission to deliver exceptional customer experiences. Apply now to be part of our diverse and innovative team!
Employment Type: Full-Time
Salary: $ 40,000.00 140,000.00 Per Year
At our core, we embrace a team-first culture where living our values fuels our growth and success. We believe in celebrating diversity and creating an inclusive environment where everyone can thrive authentically.
As a Business Operations Analyst, you'll play a pivotal role in driving business growth through data-driven insights and process optimization. We're seeking a candidate with strong analytical abilities, attention to detail, and a collaborative spirit to help us achieve our organizational objectives.
Key Responsibilities:
- Lead the Revenue Forecasting process, continuously enhancing accuracy and predictability.
- Drive revenue execution by analyzing reports, identifying opportunities, and ensuring accountability across internal teams.
- Manage and refine financial models and reporting based on Sales Pipeline and Revenue Backlog.
- Provide actionable insights to business leaders through the development of dashboards using platforms like DOMO, Salesforce, and Excel.
- Conduct project costing, ROI analysis, and benefit assessments to identify process inefficiencies and areas for improvement.
- Collaborate with cross-functional stakeholders to capture, understand, and translate business requirements into functional specifications.
- Participate in system integrations, data management, and ERP system upgrades.
Required Skills:
- Bachelor's Degree in Business Administration, Finance, Accounting, Computer Science, Information Systems, or related fields.
- 1-3+ years of experience in Finance, Business Intelligence, Operations, or reporting within the SaaS industry, preferably in contact center solutions.
- Proficiency in process improvement methodologies such as ISO, Lean, Six Sigma.
- Experience in standardizing processes and communicating process updates.
- Proficient in Flow Diagramming tools and developing standardized processes.
- Ability to thrive independently in fast-changing environments.
This role offers full remote work for candidates residing at least 50 miles away from our San Francisco or San Ramon offices. For those within the vicinity, it's a hybrid arrangement.
Compensation and Benefits:
- Competitive salary range: $69,700—$108,700 USD.
- Comprehensive benefits package including health, dental, and vision coverage.
- Access to mental health support platform, employee stock purchase plan, paid time off, and parental leave.
- Opportunities for performance bonuses, stock options, and other incentives.
We are committed to fostering diversity, equity, and inclusion. Five9 is an equal opportunity employer, and we value the unique perspectives and skills that each team member brings.
Join us in our mission to deliver exceptional customer experiences. Apply now to be part of our diverse and innovative team!
Employment Type: Full-Time
Salary: $ 40,000.00 140,000.00 Per Year
Source : Get It Recruit - Finance