Business Operations Analyst - Aisera

Aisera is a leading provider of AI Copilot solutions, utilizing AiseraGPT and Generative AI to facilitate business transformation and drive revenue growth through a self-service model. Aisera’s AI Copilot uses industry and domain-specific LLMs to deliver human-like experiences and auto-remediate requests through AI workflows. With 400+ integrations and 1200+ prebuilt workflows, customers achieve 75%+ automation and 90% cost reduction.

Aisera has received numerous recognitions, including the following: FastCompany Best Workplaces for Innovators; Inc 5000 Award for Fastest Growth; Forbes AI50; EY Entrepreneur of the Year 2023; CNBC Upstart 100 Top Startup; Gartner Cool Vendor; Red Herring Top 100 Global Innovator; CIO Innovation Startup Award; CIO Review Top ITSM Solution; and Silicon Review 50 Most Admired Companies.

Our seasoned founding team has led companies through several prior successful startups and acquisitions. We give our employees a lot of responsibility and ownership of their work, and we hire people from a very wide range of backgrounds and experience. Our team members operate with a high degree of empathy for our customers and each other.

Join our dynamic and fast-paced team and be a part of our journey to revolutionize the industry.

The Role: 

The Biz Ops Analyst is a critical support role, working closely with the CEO to drive strategic initiatives, manage projects, and ensure seamless communication and coordination across the organization. This position requires a highly organized, adaptable, and detail-oriented professional who can thrive in a fast-paced environment.

This role is based out of our Palo Alto, CA office, and an Onsite interview is required as part of the process.

Responsibilities:

• Serve as the CEOs right hand, providing support in managing daily operations and strategic initiatives.

• Assist the CEO in preparing for meetings, presentations, and events, including conducting research, creating briefing materials, and managing logistics.

• Assist in managing the CEOs calendar, prioritizing appointments and ensuring effective time management.

• Act as a liaison between the CEO and internal departments, external partners, and stakeholders, facilitating clear communication and collaboration.

• Coordinate and manage high-priority projects, ensuring timely completion and effective cross-functional teamwork.

• Monitor industry trends, competitor activities, and internal metrics to identify opportunities and potential challenges, providing insights to the CEO.

• Assist in drafting and reviewing correspondence, reports, and other written materials on behalf of the CEO.

• Handle confidential information with the utmost discretion and maintain a high level of professionalism.

• Provide general administrative support to the CEO as needed.

Qualifications:

• 2-5 years of experience in a fast-paced, high-performance work environment, preferably in a support/operations role.

• Consulting experience from Top consulting firms (preferably McKinsey, Deloitte Consulting, BCG etc.) required.

• Exceptional organizational skills and ability to manage multiple tasks and priorities simultaneously.

• Strong project management skills with a proven track record of delivering results.

• Excellent verbal and written communication skills, with the ability to interact effectively with individuals at all levels of the organization.

• Proficiency in Microsoft Office Suite and project management software.

• Strong analytical and problem-solving skills with keen attention to detail.

• Ability to work independently and proactively, as well as collaborate effectively with teams.

• Adaptable and flexible in a rapidly changing environment.

• Unwavering commitment to confidentiality and professionalism.

• Masters degree in Business Administration (MBA), management, or a related field required.