Business Operations Analyst - Charlie Health
New York City, NY
About the Job
Why Charlie Health?
Young people across the nation are grappling with a mental health crisis characterized by escalating rates of depression, anxiety, trauma, substance use disorders, and suicide. Individuals who seek support are met by geographical and financial barriers, driving increased urgency for a new approach to behavioral health treatment.
At Charlie Health, our mission is to connect the world to life-saving mental health treatment. Our treatment programs combine curated peer groups, individual therapy, and family therapy into personalized, evidence-based treatment plans to provide long-term healing from home. By prioritizing connections among young people with shared mental health experiences and goals, Charlie Health fosters sustainable healing and achieves industry-leading clinical outcomes, with over 90% of our clients seeing improvement in their most severe mental health symptoms.
Every member of the Charlie Health team is fueled by an unwavering passion for our mission. If you share this commitment, we invite you to join us in making a tangible impact on the mental health landscape.
About the Role
Charlie Health is looking to add a highly motivated, operationally savvy, and data-driven Business Operations Analyst to its growing Operations team. The Business Operations Analyst will use data analysis, problem-solving, project management, and a strategic mindset to assist in the ideation and execution of some of the company's most important initiatives. This is a true cross-functional role, with exposure across the Talent, People, and Growth teams. If you're analytical by nature and excited to apply your analytical skills to important problems, this could be the perfect role for you.
Our team is comprised of passionate, forward-thinking professionals eager to take on the challenge of the mental health crisis and play a formative role in providing life-saving solutions. We are looking for a candidate who is inspired by our mission and excited by the opportunity to build a business that will impact millions of lives in a profound way.
Responsibilities
- Support cross-functional projects driving the most important goals of the business, coordinating internal team members and resources
- Perform analysis on talent and growth performance, generating insights that inform changes to business tactics, strategy, and process
- Build and maintain dashboards, define and monitor KPIs, and lead weekly and monthly data reporting processes across the Talent team
- Assist in the development of new policies and procedures to increase team efficiency and quality
- Assist in the launch of new channels for talent acquisition and use channel-level data to optimize cost-per-hire
- Partner with the HR team to ensure new hire retention and performance monitoring
- Procure, set up, and roll out new technologies that drive better team efficiency
- Support the resource allocation of recruiting staff to ensure Charlie Health continues to meet its objectives
- Assist in quarterly and annual strategic planning processes and KPI goal-setting
Requirements
- Bachelor's degree in Business, Analytics, Finance, or similar analytical subject area
- 1-2+ years of experience in a data-heavy work environment (e.g. finance, consulting, etc.)
- Highly proficient in Microsoft Excel
- Experience with SQL, Tableau, or cloud-based data warehouses preferred
- Ability to communicate across teams and levels within an organization
- Exceptional organization, project management, and attention to detail
- Ability to thrive in a fast-paced, high-growth startup environment
- Work authorized in the United States and native or bilingual English proficiency
- Able to work a hybrid schedule of 4 days/week in our NYC office and located within 75 minutes commuting distance of the office
Benefits
Charlie Health is pleased to offer comprehensive benefits to all full-time, exempt employees. Read more about our benefits here.
Additional Information
The total target cash compensation for this role will be between $67,500 and $101,750 per year at the commencement of employment. However, pay will be determined on an individualized basis and will be impacted by location and number of years of experience. Further, cash compensation is only part of the total compensation package, which, depending on the position, may include stock options and other Charlie Health-sponsored benefits.
Our Values
- Connection
- Care deeply
- We care personally about every single person in the Charlie Health ecosystem: our clients, providers, and team members alike.
- Inspire hope
- We inspire hope with every interaction, reminding our clients that we truly and unconditionally believe in them.
- Congruence
- Stay curious
- We ask "why" five times before we're satisfied with the answer. We don't stick to the status quo; we challenge our assumptions and remain humble.
- Heed the evidence
- Above all, we're results-oriented. When we find data that calls our original plan into question, we modify or pivot.
- Commitment
- Act with urgency
- We work as swiftly as possible. The mental health crisis is relentless, and so are we.
- Don't give up
- Our clients don't give up and neither do we. Persistence is our superpower.
Please do not call our public clinical admissions line in regard to this or any other job posting.
Please be cautious of potential recruitment fraud. If you are interested in exploring opportunities at Charlie Health, please go directly to our Careers Page: https://www.charliehealth.com/careers/current-openings. Charlie Health will never ask you to pay a fee or download software as part of the interview process with our company. In addition, Charlie Health will not ask for your personal banking information until you have signed an offer of employment and completed onboarding paperwork that is provided by our People Operations team. All communications with Charlie Health Talent and People Operations professionals will only be sent from @charliehealth.com email addresses. Legitimate emails will never originate from gmail.com, yahoo.com, or other commercial email services.
Recruiting agencies, please do not submit unsolicited referrals for this or any open role. We have a roster of agencies with whom we partner, and we will not pay any fee associated with unsolicited referrals.
At Charlie Health, we value being an Equal Opportunity Employer. We strive to cultivate an environment where individuals can be their authentic selves. Being an Equal Opportunity Employer means every member of our team feels as though they are supported and belong. We value diverse perspectives to help us provide essential mental health and substance use disorder treatments to all young people.
Charlie Health applicants are assessed solely on their qualifications for the role, without regard to disability or need for accommodation.