Business Operations Analyst - Iron Bow Technologies

Iron Bow is recruiting for a Business Operations Analyst who will have responsibility for providing analysis, interpretation, and reporting on various operational elements of our Services organization.  This position will play a key role in providing the management team with comprehensive visibility into the operational status of the business and will enable them to make better decisions.

RESPONSIBILITIES

• Administer and manage the professional services customer satisfaction survey system by initiating surveys and reporting on results
• Work with all departments to create and assist in the creation of other surveys and reporting
• Work with Services Management team to analyze and report data as defined and requested; provide routine and ad hoc reports on services operational and financial status
• Manage the compilation and distribution of Sales operations reports, including the booking report, forecast reports, sales metric reports, and other ad hoc sales reports as needed. Analyze data to find, evaluate, and correct anomalies
• Manage and maintain budget and forecast for an indirect (internal) cost center
• Manage critical monthly internal IT recurring service contracts to ensure timely payment to vendors and correct internal costing
• Maintain an inventory of staff certifications and labor category qualifications
• Prepare purchase requisitions and manage associated invoicing and coding
• Analyze and audit projects for closeout to ensure accurate reporting of financial/contractual/invoicing data as well as policy compliance
• Research financial discrepancies/variances and communicate results
• Ad-hoc reporting and analysis as required

QUALIFICATIONS

• BS in a business curriculum and/or related experience
• 3-5 years of experience preferred
• Attention to detail is a must-have skill
• Proficient with various software programs, such as Word, Excel, and PowerPoint. Advanced expertise with Excel is preferred
• Can conform to shifting priorities, demands, and timelines
• Excellent analytical, written, organizational skills
• Excellent problem solving and critical reasoning skills
• Exceptional communication and interpersonal skills
• Knowledge of Oracle E-Business Suite preferred
• Ability to work in a fast-paced environment and effectively multitask
• Results-driven, self-motivated individual with a focus on goal achievement
• Punctuality and reliable attendance required

This position and continued employment with Iron Bow Technologies is contingent upon providing documentation of being fully vaccinated for Covid-19 or you must provide documentation to Iron Bow Human Resources supporting a bona fide request for Religious or a Medical Accommodation.

Iron Bow Technologies is a leading IT solution provider dedicated to successfully transforming technology investments into business capabilities for government, commercial and healthcare clients. Our depth of technical expertise, global reach and strategic partnerships with industry leaders as well as disruptive technology partners uniquely positions Iron Bow to target the right solution to ensure your successful business outcome. We partner with our clients from planning and implementation through ongoing maintenance and management to deliver solutions that are strong, flexible and on target.

Iron Bow Technologies is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.