Business Operations Analyst - Tech Observer

Responsibilities:

• Work effectively with the diverse community of researchers and management to capture business need, workflow, and value
• Participate in global outreach, collaboration initiatives, and projects supporting a diverse and dynamic research community at Client
• Participate in documenting business process workflow, create diagrams to support and communicate
• Support global stakeholder management processes including communication
• Engage with the business owners, users and service providers of existing solutions to aid in assessment and planning for lifecycle, improvement, expansion, or transition processes
• Provide input and data in support of planning, prioritization and budget process for IT projects
• Support communication of strategies, ideas, and goals to senior management
• Participate in the coordination and creation of product/service documentation and training
• Participation in the creation of foundational service design documentation
• Special projects as required

Requirements:

• 2-3 years of Business Analysis experience
• Bachelor's degree in computer science, engineering, a related field, or equivalent experience
• Experience working in the scientific environment, especially one that is related to drug development is preferred
• Practical experience understanding, collecting, and documenting requirements and use cases
• Proven success enabling customer success through thoughtful analysis and communication

Additional Requirements:

• Strong organization and attention to detail
• Strong interpersonal skills and the ability to act as a trusted advisor and consultant
• Strong analytical thinking and problem solving
• Perform well in a fast-changing environment