Business Office Manager - The Terrace at Beverly Lake A Memory Care Residence

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Business Office Manager 

Frontier Senior Living is seeking an outstanding Business Office Manager to join The Terrace at Beverly Lake A Memory Care Residence community located in Everett, Washington. Demonstrated success as a leader in similar settings is required of the Business Office Manager.

Position qualifies for Performance Based Bonus Programs! See below for more detail.

Frontier Senior Living's portfolio of communities spans throughout the United States with each community sharing a commitment to superior service and quality lifestyle for our residents within their own unique setting. Frontier's mission is to provide an enriched and meaningful experience for our residents, team members, and community partners. If you are as committed and passionate about serving the needs of our senior residents as we are, we encourage you to apply and experience the Frontier Difference.

The Business Office Manager assists the Executive Director in ensuring that all functional areas required to operate the community are covered at all times. The Business Office Manager’s primary duty consists of managing and overseeing the accounting and general bookkeeping of the facility. The Business Office Manager may be required to work additional hours at the Executive Director’s request.

Primary Duties and Responsibilities:

• Professionally greets visitors and directs inquiries in a positive, service-oriented manner

• Professionally answers phones and accepts appropriate information or messages. Provides backup to receptionist as need

• Promotes and maintain positive relations with residents, their families, staff, and guests

• Provides marketing tours and arranges marketing meals, as appropriate

• Participates in the recruiting, interviewing, evaluation and supervision of receptionist staff and provides general direction to these employees to ensure staff hours, quality services, and customer service is met at all times

• Assists the Executive Director and key department leaders with pre-employment screening of new hires

• Receives and distribute mail to appropriate personnel and residents

• Regularly updates staff bulletin boards, resident bulletin boards, and other related communication areas

• Receives and records monthly rental and other payments. Updates A/R system as needed

• Update the A/R system daily with all census changes; move-ins, move-outs, transfers, and level of care changes

• Monitors and collects all past due rents in a timely manner to include working with Medicaid case managers, residents, family members and/or responsible parties

• Maintains resident, employee and other business files

• Prepares semi-monthly payroll report for staff. Submits hours to Payroll Department for processing

• Enters all new employee information, wage changes, address changes, and employee termination information into the intranet website

• Communicate with the Staff Accounting as often as necessary to ensure that A/P, A/R, and payroll processes are operating smoothly and to resolve any issues in a timely manner.

• Other duties as assigned

Other Requirements:

• Must possess excellent written and verbal communication skills.

• Basic clerical skills required including typing, filing, light bookkeeping, computer proficiency and be able to work in an environment with multiple interruptions

• Must possess conflict resolution skills. Ability to resolve disputes in an effective and positive manner

• The position requires a pleasant nature and a willingness and desire to work with the elderly

• Ability to function as a team member

• Good interpersonal skills with all levels of staff, residents, families, and the public

The Business Office Manager qualifies for Performance Based Bonus Programs! Frontier Senior Living, LLC has two established Performance Based Bonus programs for our community’s Senior Living team: The Exceeding Net Operating Income Bonus and the Marketing Bonus Program (Senior Living Team). It is the goal of Frontier Senior Living, LLC to award its employees for diligent efforts and outcomes which positively impact the Company and its future, including striving to control costs, maintaining high levels of resident satisfaction and reaching high census targets.

Frontier Senior Living offers a competitive salary and a work environment that encourages initiative and fosters respect. Frontier Senior Living, LLC offers medical, dental, vision, life/AD&D, Flexible Spending Account, Short Term Disability, Accident Insurance, Critical Illness Insurance, and Hospital Indemnity Insurance. We also offer a 401(k) plan with a competitive Match program. To discover more about the Frontier Senior Living team, please visit our site at www.frontiermgmt.com

Equal Opportunity Employer/ Drug-Free Workplace