Business Office Manager - Stepping Stone

Stepping Stone is currently recruiting for a Business Office Manager.

Role and Responsibilities

The Business Office Manager (BOM) is responsible for maintaining business office policies. The BOM must be able to effectively communicate with the Executive Director, as well as interact effectively with external clients such as families, attorneys, and outside agencies. The position must function as both a team member and leader to ensure that work is accomplished and quality service is delivered while supporting team members and leading the way in celebrating team successes. With a focus on delivering quality service, the position must also manage the resources within their control and assist others in managing resources.

BOM job responsibilities include:

• Monitors activities continually with collection agencies, insurance companies, Admitting, Health Information Management Services, Information Systems, patients, and physicians; coordinates operation and recommends corrective action, as appropriate.
• Effectively utilizes and understands the departmental computer system in order to realize its optimal potential and to be able to evaluate and answer staff member questions regarding the mechanics of the system.
• Demonstrates tact and diplomacy when setting patient accounts and responding to physicians’ requests to discount patient bills; follows established hospital guidelines.
• Works effectively with auditors in locating various patient bills as required; demonstrates cooperation and responsiveness.
• Maintains a current awareness of third-party reimbursement regulations and contractual arrangements with HMOs and PPOs.
• Organizes the department in a manner that is consistently responsible to patient/customer needs.
• Consistently demonstrates good organizational skills in the routine accumulation of statistical information and reports it to the Chief Financial Officer (CFO) in an accurate and timely manner.
• Effectively coordinates the Patient Accounts function with Accounts Receivable, Admitting, Health Information Management Services and Nursing departments on a routine basis.
• Effectively maintains all required records for the department; demonstrates good organizational skills.
• Assists the PHP Director with prior authorizations: insurance verification, sending & tracking prior authorizations via reports and in Sunwave.
• EOM reporting including but not limited to credit card reconciliation

Education

• High school diploma or GED required.
• Associates or Bachelor’s Degree in business or healthcare management is a plus Certification

Work Experience

• One (1) year of finance experience in healthcare field is required.

Other Requirements

• Positive Attitude!
• Critical thinking skills, decisive judgment and the ability to work with minimal supervision.
• Must be able to work in a stressful environment and take appropriate action.
• Teamwork, flexibility needed to fulfill job responsibilities, adapting to changes in work environment and accepting supervisory feedback.
• Ability to sustain a team environment