Business Office Manager, Ambulatory Surgery Center - Peachtree Orthopedics
Atlanta, GA
About the Job
Join Our Team at Peachtree Orthopedics and Help Others "Get Better"
At Peachtree Orthopedics, we're on a mission to make a difference in healthcare, and we're looking for dedicated individuals to join our team. With 9 convenient offices across Greater Atlanta, we're committed to providing top-notch care and your skills and passion can make a real impact. We're not the largest practice in Atlanta, but we take pride in delivering dedicated and compassionate care to everyone who walks through our doors. If you're ready to be part of a team that values your contribution and offers room for growth, consider joining us in our mission to help others "Get Better."
Our Culture
Peachtree Orthopedics has a rich history of 70 years in business and has earned recognition as a Top Workplace by the Atlanta Journal Constitution for 5 consecutive years. We take pride in our family-oriented, dedicated, passionate, and hardworking culture. When you join our team, you become a part of a community that values excellence in healthcare while working in a supportive and nurturing environment.
Why Choose Peachtree Orthopedics?
At Peachtree Orthopedics, we offer more than a job; we offer an opportunity to be part of something extraordinary:
- Limitless Growth: Propel your career with abundant professional development opportunities within our dynamic organization.
- Empathetic Culture: Immerse yourself in a supportive, lively work culture that values your well-being and celebrates your contributions.
- Dedication to Excellence: Join a team of like-minded individuals who share your commitment to delivering top-notch care to our cherished patients.
The Business Office Manager is responsible for managing and coordinating the operations of the Business Office for POSC/POSC-P/POSCN. This role includes overseeing front desk operations and customer service, scheduling surgical procedures, maintaining patient medical records, and purchasing office supplies and patient convenience items. In addition, the Business Office Manager supervises and manages the Business Office staff, including the Front Desk Coordinator, Surgery Scheduler, and Medical Records Coordinator. The individual in this position is expected to promote an efficient Business Office, leading to positive patient experiences and fostering strong working relationships among all departments within the Center. The customers served by this role include patients, physicians, vendors, and Surgery Center and POC staff.
- Manage and coordinate all aspects of the business office, including front desk operations, customer service, surgical scheduling, and medical records management
- Supervise and lead a team of administrative staff, including the Front Desk Coordinator, Surgery Scheduler, and Medical Records Coordinator
- Oversee patient scheduling, reception, cash management, and medical records processes
- Serve as a liaison between nursing management, surgeons, and center staff to facilitate effective communication and problem-solving
- Ensure HIPAA compliance within the department
- Manage staffing assignments, payroll, overtime, and PTO requests for business office personnel
- Coordinate the hiring, training, and performance evaluation of business office staff
- Maintain a customer service-oriented approach in all interactions with patients, visitors, physicians, vendors, and staff
- Monitor and optimize administrative operations, implementing changes as needed in collaboration with Nurse Managers
- Oversee the procurement of office supplies and manage related invoices
- Promote cost awareness and efficient resource utilization among staff
- Facilitate the resolution of administrative issues and maintain open communication to ensure high employee morale
- Stay current with the latest trends in healthcare business administration
Directly supervises employees in the Business Office Department.
Qualifications
- High School diploma or GED equivalent. College/business courses are preferred.
- Prior experience in a management role, including supervisory experience, preferably in an ambulatory surgery setting.
- Knowledge of medical terminology and CPT/ICD-10 coding.
- Knowledge of MS Word, Excel, PowerPoint, Outlook, SIS Complete, and Athena.
- Ability to respond to common inquiries or complaints from patients, patient’s representative, and physicians.
- Ability to effectively present information to patients, patient’s representative, physicians, and regulatory agencies.
COVID-19 Vaccine Policy: In accordance with the Centers for Medicare and Medicaid Services, Peachtree Orthopaedic Surgery Centers requires that all employees be fully vaccinated against COVID-19, with exceptions only for those with an approved medical, disability, or religious exemptions. All exemption requests will be reviewed in a timely manner. All offers are contingent upon being fully vaccinated against COVID-19 and your vaccine status will be verified upon hire.
Physical Demands and Work Environment: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. We are committed to making reasonable accommodations to enable individuals with disabilities to perform these functions. While performing the duties of this job, the employee is regularly required to stand, walk, talk, and hear. The employee may be required to be on their feet much of the day and may need to push, pull, or transport patients on stretchers and in wheelchairs. These duties can be stressful, particularly when dealing with injured individuals. There is potential exposure to anesthetic gases, hazardous chemicals, blood and body fluids, sharps, and cleaning solutions. The employee frequently is required to move all extremities within a full range of motion, as well as stoop and bend at 90 degrees. Specific vision abilities required by this job include close vision.
Peachtree Orthopedics is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees