BUSINESS OFFICE ASSISTANT WILLISTON - Trinity Health

• POSITION SUMMARY
  • Performs variety of clerical duties to include greeting patients, scheduling appointments, answering telephone calls, and collecting/posting payments; maintaining a high level of customer service at all times. May float to other Reception areas, as needed.
• MINIMUM QUALIFICATIONS AND REQUIREMENTS
  • Licenses and Certifications Required
    • None
  • Educational Requirements
    • HS Diploma or GED, preferred
  • Experience Requirements
    • Customer service experience or training, required; preferably six (6) mos minimum
    • Experience in a clerical or office setting, preferred
    • Medical terminology knowledge, preferred
    • Experience with computer appointment software, preferred
  • Special Skills or Training Requirements
    • Ability to communicate effectively in person and on the telephone
    • Ability to demonstrate good judgement in handling incoming calls and in person patients efficiently and appropriately
    • Exceptional interpersonal, customer service, problem-solving, verbal and written communication and conflict resolution
    • Ability to handle confidential and sensitive information
    • Ability to work in a fast-paced environment; working efficiently and multi-tasking
    • Compliance with all Privacy and Confidentiality Standards per Trinity’s policies

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