Business Office Assistant - Bethany on the Lake (2)

POSITION SUMMARY

The Business Office Assistant works directly under the Business Office Manager (BOM) to assist in maintaining accurate financial records for the facility.

ESSENTIAL RESPONSIBILITIES AND DUTIES

Accounts Receivable/Collections

• Assists with accounts receivable collection for private pay and resident liability accounts

• Assists with resident insurance billing

• Assists with analysis and reconciliation of accounts

• Assists with preparation of monthly account statements

• Completes other duties as assigned relating to accounts receivable and collections

Accounts Payable

• Assists with maintaining accurate and timely invoices in DSSI

• Assists with properly coding invoices to ensure accurate and timely payment

• Completes other duties as assigned relating to accounts payable

Resident Trust

• Maintains accurate log of resident withdrawals

• Maintains necessary documentation (i.e. signed receipts)

• Balances trust daily

• Pays resident’s personal bills

• Assists BOM in accuracy of payments/checks

• Completes other duties as assigned relating to resident trust accounts

Clerical Duties

• Timely handles ingoing and outgoing mail

• Answers phone calls in courteous manner and transfers calls appropriately

• Completes other clerical or general office duties as assigned

Uses professional conduct with residents and their families, visitors, and co-workers

• Is courteous and cooperative and “wears a smile”

• Follows dress code, including wearing name tag at all times

• Promotes a positive and professional image in the facility and in the community

• Maintains resident confidentiality and understands the need for complete privacy of all health care data

• Abides by and promotes the Continuous Quality Improvement Program

Facility Compliance

• Attends or completes continuing education pertinent to department and position, including and not limited to safety, infection control, disease process, CQI, customer service and satisfaction

• Participates in inspections and audits as designated

• Maintains current knowledge of MDH regulations pertinent to department and position

• Maintains and applies knowledge of current policies and procedures as outlined by Monarch Healthcare Management

• Is knowledgeable of and abides by the Resident’s Bill of Rights

• Promotes a highly positive workplace, centered on strong customer service and inclusion

QUALIFICATIONS

Education and Experience

• High School Diploma or GED required

• Experience in healthcare, skilled nursing facility or assisted living community preferred

• Prior business office or clerical experience preferred

Required Skills and Abilities

• Ability to communicate, take direction, and maintain an organized workspace

• Ability to actively listen, welcome constructive feedback, and course correct

• Ability to professionally interact with and inspire trust with residents, families, and staff

• Ability to clearly speak and proficiently read and write in English

• Basic accounting principles and intermediate proficiency of Microsoft Office applications

• Must be able to perform essential functions of the position with or without reasonable accommodation

• Must qualify for employment, after criminal background check, per guidelines of DHS Minnesota