Business Manager - Sales Operations - Hermes

The Team:

The Sales Operations & Upcycling Team at Hermès USA manages the end-of-life product lifecycle, focusing on promoting a circular economy through public sales, employee sales, and recycling initiatives.

The Opportunity:

As the Business Manager of Sales Operations, you will work closely with the Senior Manager of Sale Operations & Upcycling to lead the organization of the Online Sale platform. Responsibilities include planning and executing digital operations, partnering with internal and external stakeholders on campaign requirements, and acting as a key communicator between business and technology. The ideal candidate will possess a strong background in Digital Operations, a keen interest in industry trends, problem-solving skills, and the ability to work autonomously.

The position will primarily be based in Dayton, NJ, with potential for a hybrid schedule to the NYC Corporate Office.

About the Role:

• Business Manager for the Employee Online Sale Platform handling all aspects of the preparation, execution, & post execution.
• Partners with internal colleagues in the catalogue accuracy including photos, pricing, quantities, & descriptions.
• Establish supply chain processes and policies and ensure compliance across all business units.
• Coordinate tasks, build schedules and developmental priorities by effectively communicating with cross-departmental stakeholders (Merchandising, Distribution Center, IT, Accounting)
• Complete follow up analysis for process improvements & areas of concern.
• Manages employee purchases, returns, & inquiries to ensure a smooth shopping experience.
• Coordinates the publishing & scheduling of products, based on availability and type of operation.
• Collaborates with Hermes France on website enhancements, and partners with local IT to identify and resolve potential technical issues.
• Monitor site functionality to identify problematic experiences - continually seeking out improvement to the online experience by researching new and innovative solutions and capabilities.
• Develops test scenarios of the full outbound process from end-to-end. Properly tracking system bugs, glitches, and interface issues. And reporting comprehensive test results.
• Evaluates & improves the testing process to ensure future campaigns run properly.
• Manage and maintain project reporting by analyzing the success of new initiatives to deliver on identified KPIs.

Supervisory Responsibility:

• No

Budget Responsibility:

• Yes

Decision Making Responsibility:

• Yes

About You:

• Minimum Years of Experience with Salesforce Commerce Cloud or Similar Platform: 1-3+ Years (Campaign Preparation, Customers, Order Management, Taxation, Products, Catalogs, Replications).
• Minimum Years of Experience in the Luxury Brand or Retail Industry: 3+ Years preferred.
• Minimum Education Requirement: Bachelor's Degree preferred.
• Experience in online operations with a background in e-commerce/merchandising.
• Ability to build successful relationships and collaborates effectively across departments to meet mutual objectives.
• Excellent analytical, reporting, data manipulation, dashboard creation and business intelligence skills.
• Exceptional written & oral communication skills.
• Curious and problem-solving mindset.
• Strong organizational skills, including multitasking, time management, and meticulous attention to detail.
• Ability to write or speak French is a major plus.

Preferred Systems and Applications Used

• Salesforce Commerce Cloud or similar website platform
• Microsoft Outlook, Excel, Word, & PowerPoint applications
• Power BI or Google Analytics
• Adyen Payment Solutions or similar payment processor

We are looking for a candidate that has a combination of the above attributes and can perform the key functions of the role with or without reasonable accommodations.A creator, artisan and seller of high-quality objects since 1837, Hermès is an independent, family-owned French house that employs nearly 20,000 people worldwide. Driven by its permanent entrepreneurial spirit and consistently high standards, Hermès cultivates the freedom and autonomy of each individual through responsible management. The company perpetuates the transmission of exceptional know-how through strong territorial anchoring that respects people and resources. Sixteen artisanal métiers feed the creativity of the house, whose collections are presented in over 300 stores around the world.