Business Feature Program Manager II at DISH

DISH, an EchoStar company, has been reimagining the future of connectivity for more than 40 years. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products and now we are building America’s First Smart Network™.

Today, our brands include EchoStar, Hughes, DISH TV, Sling TV, Boost Mobile and Gen Mobile. 

Our Retail Wireless team, serving our Boost Infinite, Boost Mobile and Gen Mobile Brands, is redefining consumer expectations through new platforms, new business models and new ways of thinking. Equipped with a first-of-its-kind 5G network, a passion for change and the power to drive it, we’ll emerge as the nation’s fourth facilities-based wireless carrier and a disruptive force in the market at large.

his Technical Writer will be working within the Retail Wireless Platform and Project Management Team under the Retail Wireless Operations team gathering and defining business requirements. In this role, you will work cross-functionally with stakeholders to identify and capture critical requirements for new and existing products and services. Your goal is to ensure our solutions meet market demands and drive customer satisfaction.

Key Responsibilities:

• Understand the industry trends, customer needs, and competitive landscape within the wireless sector
• Engage with stakeholders, including Marketing, Customer Care, Legal, and other teams, to gather business requirements and define product features.
• Document and manage requirements, creating clear and comprehensive requirement documents to guide the IT team on the product development.
• Act as a bridge between technical and non-technical teams, ensuring clear communication and understanding of goals and customer needs.
• Collaborate with design and UX teams to create intuitive and customer-friendly products.
• Provide guidance to team members, fostering a culture of collaboration, creativity, curiosity, and accountability.
• Ensure scope alignment and technical understanding of business goals.
• Communicate effectively with stakeholders, including executive leadership.
• Identify, manage, and mitigate business risks; support conflict resolution and root cause analysis.
• Collaborate with product and IT teams to develop and implement solutions that enhance efficiency and business performance.

Education and Experience:

• BA/BS in a technical or business discipline; Masters degree and relevant certifications desired
• 3+ years of Business Analyst or Product Management experience ideally with a focus on the wireless industry or telecommunications, or an equivalent combination of education and experience
• Previous requirement gathering experience 
• Understanding of wireless technologies, standards, and regulatory considerations is a plus.

Skills and Qualifications:

• Exceptional analytical, problem-solving, and project management skills
• Collaborative, customer-focused, and proactive in a fast-paced environment
• Exceptional communication and interpersonal skills, with the ability to build relationships, influence stakeholders and leaders, and manage conflict
• Strong experience in collaborating across the Enterprise and managing expectations of cross-functional team members
• Experienced in capturing, documenting, and managing cross-functional team impacts
• Self-motivated with strong, analytical and problem-solving skills; familiarity with problem solving frameworks preferred
• Experience working in fast-paced environments with an inherent ability to adapt to changing environments and processes
• Experience creating technical business requirements for large-scale company initiatives
• Proficiency using Google Suite, Rally, Atlassian, and other PM tools

We offer versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities, and a flexible time away plan; all benefits can be viewed here: DISH Benefits.

The base pay range shown is a guideline. Individual total compensation will vary based on factors such as qualifications, skill level, and competencies; compensation is based on the role's location and is subject to change based on work location. 

Candidates need to successfully complete a pre-employment screen, which may include a drug test and DMV check. Our company is committed to fostering an inclusive and equitable workplace where every individual has the opportunity to succeed. We are dedicated to providing individuals with criminal or arrest records a fair chance of employment in accordance with local, state, and federal laws.

The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled.