Business Development Rep - Rochester Motor Cars

BUSINESS DEVELOPMENT CENTER (BDC) REPRESENTATIVE 1

Department: BDC & Service

Reports to: BDC Manager

Job Summary

The Business Development Center (BDC) Representative assists service customers with inquiries regarding their appointments, service requests and issues with service provided.

Core Responsibilities

• Manage high volume of incoming
• Ensure all incoming calls are answered efficiently and professionally
• Place outbound calls (customer follow-up, service reminders, setting appointments, etc.)
• Follow-up with existing customers to confirm satisfaction and generate leads
• Provide exceptional customer experience; contribute to high CSI scores
• Enter and/or update customer information into the CRM system
• Be a liaison between customers and the service department

Job Requirements

• High school diploma or equivalent required
• Previous customer service experience preferred
• Strong phone, computer and email skills
• Excellent verbal and written communication
• Team-oriented with desire to achieve both individual and collective goals
• Excellent time management and organizational skills
• Works well under pressure

Physical Demands

• Must be able to remain in stationary position 80%

Universal Responsibilities

• Adhere to the Rochester Motor Cars mission, vision and values in all situations.
• Follow and utilize the Rochester Motor Cars philosophy of 1-2-3-4-5.

1. Customer Enthusiasm
2. Employee Satisfaction
3. Financial Performance
4. Market Effectiveness
5. Ongoing Improvement

• “Grow people, make friends and do good.”
• Exhibit personal excellence by setting high standard of performance. Consistently meet or exceed quality standards and requirements.

About Rochester Motor Cars

At Rochester Motor Cars our goal is to be an industry leader and provide unmatched quality automotive products and services. It is our mission to exceed our customers’ and employees’ expectations and maintain their loyalty for a lifetime.

Competitive compensation and benefits including medical, dental, paid time-off, STD/LTD, 401k and life insurance are offered to full-time employees.

Job description subject to change at management’s discretion.

5 DAY WORK WEEK* Full Benefits* Paid Training* Advancement in Company*

We need just one more person to join our team immediately! This person will handle phone calls, email leads, appointment setting, online chats and call lists.

Do you have experience in a BDC /Internet Department or Call Center? Are you looking for an opportunity for something bigger, more fulfilling and fun? Do you have amazing phone skills and the gift of gab? Are you most comfortable on the phone or behind a computer? Do you love phone sales?

We are seeking 1 more organized, detail oriented and driven person to join our team! This is a full time position of approximately 40-45 hours per week including some evenings and weekends. This is a 5 day work week!