Business Development Program Manager - Mercury Insurance Services, LLC

Overview:

Position Summary:

The Business Development Program Manager is responsible for leading and managing the Mercury Insurance University Program, designed to onboard and train new agents in the insurance industry to successfully grow their agency. This role involves developing comprehensive training curricula, coordinating learning initiatives, and fostering a supportive environment for new agents to thrive. The Program Manager will collaborate with various departments and partnering groups to ensure agents receive the tools and resources necessary for success.

 

The Program Manager will report to the Director of Sales Development.

 

Responsibilities:

Essential Job Functions: 

 

Program Implementation and Strategy

• Implement, and continuously improve the Mercury Insurance University Program, ensuring alignment with Company goals and industry standards.

• Engage and enhance the partnership of the program with the independent agent group responsible for delivering the ‘building a successful agency’ course modules.

 

Curriculum Design and Training Delivery

• Create engaging training materials, including presentations, modules, and workshops tailored to new agents.

• Facilitate live training sessions, webinars, and workshops to enhance agents' skills in underwriting, claims processing, and customer relationship management.

 

Mentorship and Support

• Establish a mentorship program pairing new agents with experienced professionals for guidance and support.

• Provide ongoing coaching and feedback to new agents, helping them navigate challenges and encouraging success.

 

Program Evaluation and Reporting

• Assess the effectiveness of training programs through evaluations, feedback, and performance metrics.

• Utilize sales analytics to track performance against targets and identify areas for improvement. Prepare regular reports for senior management, providing insights and recommendations based on data analysis.

• Prepare reports and presentations for senior management, detailing program outcomes, participant progress, and areas for improvement.

 

Collaboration and Communication

• Work closely with other departments and partner agent group to ensure new agents receive comprehensive training to successfully build their agency and grow profitably.

• Maintain open lines of communication with agents, encouraging feedback and fostering a culture of continuous improvement.

  

Industry Engagement

• Stay current with industry trends, best practices, and regulatory changes to ensure the training curriculum remains relevant and effective.

• Represent Mercury Insurance at industry events and conferences to promote the University Program and attract new talent.

• Identify cost-effective solutions for program delivery while maintaining high-quality training standards.

 

Budget Management

• Develop and manage the program budget, tracking expenses related to training materials, events, and resources.

• Identify cost-effective solutions for program delivery while maintaining high-quality training standards.

 

 

 

Qualifications:

Education: 

 

Minimum: Bachelor’s degree in Business, Education, Insurance, or a related field.

Preferred: Relevant certifications (e.g., CPCU, CIC) and Master’s degree.

 

Experience:

 

Minimum: Minimum of 5 years of experience in training and development, insurance sales, or a related field.

Preferred: Prior experience in a management role.

Skills & Abilities

• Strong project management and organizational skills.

• Excellent presentation, communication, and interpersonal skills.

• Proven ability to engage and motivate learners.

• Knowledge of insurance products, regulations, and sales techniques is highly desirable.

• Proficiency in training software and Learning Management Systems (LMS).

Perks and Benefits:

Why choose a career at Mercury?

At Mercury, we have been guided by our purpose to help people reduce risk and overcome unexpected events for more than 60 years. We are one team with a common goal to help others. Everyone needs insurance and we can’t imagine a world without it.

Our team will encourage you to grow, make time to have fun, and work together to make great things happen. We embrace the strengths and values of each team member. We believe in having diverse perspectives where everyone is included, to serve customers from all walks of life.

We care about our people, and we mean it. We reward our talented professionals with a competitive salary, bonus potential, and a variety of benefits to help our team members reach their health, retirement, and professional goals.

Learn more about us here: https://www.mercuryinsurance.com/about/careers

 

We offer many great benefits, including:

• Competitive compensation
• Flexibility to work from anywhere in the United States for most positions
• Paid time off (vacation time, sick time, 9 paid Company holidays, volunteer hours)
• Incentive bonus programs (potential for holiday bonus, referral bonus, and performance-based bonus)
• Medical, dental, vision, life, and pet insurance
• 401 (k) retirement savings plan with company match
• Engaging work environment
• Promotional opportunities
• Education assistance
• Professional and personal development opportunities
• Company recognition program
• Health and wellbeing resources, including free mental wellbeing therapy/coaching sessions, child and eldercare resources, and more

Mercury Insurance is an equal opportunity employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by federal, state, or local law.

Pay Range:USD $89,906.00 - USD $162,157.00 /Yr.