Business Development Manager - Custom Processing Services, Inc.

About the Company: Custom Processing Services provides contract manufacturing/toll processing services to a wide variety of industries. Specialized processes center on particle size reduction using a number of methods including jaw crushing, pulverizing, micronizing and media milling. Additional services such as flash drying, surface treatments, blending, dispersing, and packaging are also available. The Processing Pros provide new product development assistance from R&D concepts through their commercialization. In addition to CPS's technical grade facilities, a state-of-the-art, dedicated building is available for cGMP processing.

Ideal Skills

• Previous Customer/Client management, preferably in a manufacturing setting
• Professional communication : All methods (verbal, written, non-verbal) and able to deliver good news and bad equally effective
• Forecasting
• Farming – develop and grow existing clients
• Hunting – find, develop, and grow new clients / Sourcing clients through electronic media / Nurturing referrals
• Order process – entry through shipment/invoicing
• Experience with quotation, order entry systems, Customer Relationship Management software
• Prefers to work in a High Performance Team setting, with self-driven accountability
• Highly adept at identifying problems/obstacles and solving through team involvement
• Prefers to work in a metric based decision making culture, with compensation tied to achievement
• Comfortable with uncertainty and rejection
• Prefers to work in a culture driven by Core Values that guide all decisions

Accountable Functions

• Grow Sales Book
• Actively participate on customer concierge team (Squad), focused on agreed upon metrics
• Track time and efforts in performance of role for evaluation of sales process and effectiveness
• Provide defense of the sacred Ideal
• Align activities to Strategic Plan
• Participate on cross-functional teams as needed to support business growth
• Tactical ‘sales’ duties that include: Increase current revenue customer contribution (Farming) /

Active participant in customer satisfaction (orders, complaints, reactive events, etc) / Increase customer base to revenue contribution (Hunting) / Enter, trend, and analyze marketplace data for improvement / Participate and support all Branding initiatives

• Build People
• Other functions as needed to support the overall business

Qualifications

• Bachelor's degree or equivalent experience
• 3 - 4 years' prior industry related business development experience
• Strong communication and interpersonal skills
• Proven knowledge and execution of successful development strategies
• Focused and goal-oriented

Work Environment (estimated averages only – will vary with business needs)

• Office/Administrative: 70%
• Customer Site: 20%
• Manufacturing: 10%