Business Development Manager at The Masiello Group

SVN The Masiello Group was founded in 1987 to improve the commercial real estate industry for all stakeholders through cooperation and organized competition. With a footprint across Vermont, New Hampshire, and Maine, SVN offers significant geographic coverage and outreach to traditional, cross-market, and emerging buyers and tenants. Our goal is to deliver maximum value to our clients and our team of advisors.

As a company, we are committed to providing a unique level of support to our real estate advisors. At the heart of our advisor support system, is the Sales and Marketing Coordinator. We seek a highly organized and proactive individual to support the Director and a team of advisors with a wide variety of activities, ranging from office administration, technical support, and marketing. This role is essential to our advisors' success and the overall success of our company.

This is an in person position in our Bedford NH office. Please include 2 work references with your application with contact information.

Benefits of working at SVN The Masiello Group:

• Unlimited Paid Time off
• Medical with company-paid HSA
• Dental and Vision Insurance
• 401(k) Plan + company match
• Voluntary Critical Illness, Accident, Long-Term Disability and Life/AD&D Insurance plans
• Medical flexible spending/dependent care accounts

Responsibilities/Duties:

Office Administration

• Act as liaison between home office and advisors.
• Greet advisors and clients, direct calls, schedule appointments, organize files and check processing.
• Maintain office supplies and manage inventory.
• Ensure a clean and organized office environment.
• Handle confidential information with discretion.
• Listing ManagementInput and update listings across platforms, handle sign installation/removal requests, and close listings.
• Advisor SupportAssist advisors with their client lead management systems, update/manage contact databases, basic IT support, conduct check-ins regularly with advisors.
• License ManagementTrack and manage licenses for all advisors and send renewal reminders.
• Onboard and offboard advisors for SVN and Masiello systems and train new advisors on office processes and procedures.
• Access Reonomy for monthly reports and specific advisor requests.
• Invoicing and Payment ManagementCreate and send invoices, track payments and follow up on overdue invoices and update advisors on invoice statuses.
• Oversee local events, including sponsorships, signage, catering, and on-site support.

Marketing/Social Media

• Develop social media content and manage the company's LinkedIn, Facebook, and Instagram.
• Post blogs, news, and announcements to the website.
• Customize and prepare new client materials and marketing collateral, including flyers, brochures and email campaigns.
• Create personalized materials for advisors and manage PR requests.

Transactional Processing

• Processing and approving all transaction paperwork in SkySlope
• Maintain document compliance and communicate issues with advisors
• Add all transactions into Profit Power
• Keep Profit Power data up to date. (Fall-thrus/Closing Date Extensions./etc.)
• Print checks for escrow overage/closings/escrow return
• Confirm and help facilitate wires
• Ensure files are in compliance and all information is up to date. Request updates from advisors when applicable.
• Monitor and respond to emails in a timely fashion from the commercial inbox
• Answer questions from advisors pertaining to specific transactions/file processing/commission

• Minimum 2 years' experience in office administration
• Proven customer service skills to interact professionally and positively with clients and advisors.
• Proficient in content creation programs like Adobe InDesign and Canva.
• Familiar with Google Suite, HubSpot, and Rethink CRM systems.
• High-level knowledge of commonly used software, hardware and applications (Microsoft Office Suite).
• Business social media management experience and creating marketing materials.
• Familiarity with invoicing, payment tracking, and compliance requirements.
• Excellent written and verbal communication and interpersonal skills.
• Attention to detail.
• Strong organizational and multitasking skills.
• Ability to handle confidential information with discretion.
• Knowledge of commercial real estate, a plus.

Compensation details: 23-25 Hourly Wage

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