Business Development Liaison - Northern Michigan - Mary Free Bed Rehabilitation Hospital

We have the great privilege of helping patients and families re-build their lives. It’s extraordinarily meaningful work and the reason we greet the day with optimism and anticipation. When patients “Ask for Mary,” they experience a culture that has been sculpted for more than a century. Our hallmark is to carefully listen to patients and innovatively serve them. This is true of every employee, from support staff and leadership, to clinicians and care providers. 

Mary Free Bed is a not-for-profit, nationally accredited rehabilitation hospital serving thousands of children and adults each year through inpatient, outpatient, sub-acute rehabilitation, orthotics and prosthetics and home and community programs. With the most comprehensive rehabilitation services in Michigan and an exclusive focus on rehabilitation, Mary Free Bed physicians, nurses and therapists help our patients achieve outstanding clinical outcomes. The growing Mary Free Bed Network provides patients throughout the state with access to our unique standard of care

Mission Statement                                                                                                                           

Restoring hope and freedom through rehabilitation.

Employment Value Proposition     

At Mary Free Bed, we take pride in our values-based culture:

• Diversity, Equity, and Inclusion. OurCommitment to providing an inclusive environment for patients, families, staff, and community, through embracing Diversity, Equity, and Inclusion T.O.G.E.T.H.E.R.


• Focus on Patient Care.  A selfless drive to serve and heal connects all MFB employees.


• Clinical Variety and Challenge. An inter-disciplinary approach and a top team of professionals create ever-changing opportunities and activities.


• Family Culture.  We offer the stability of a large organization while nurturing the family/team atmosphere of a small organization.


• Trust in Each Other.  Each employee knows that co-workers can be trusted to make the right decision for our family, patients, staff, and community.


• A Proud Tradition. Years of dedicated, quality service to our patients and community have yielded a reputation that fills our employees with pride. 

Summary                                                                                                                                          

Responsible for partnering with Business Development and Marketing to: 

• Develop clinical and community relationships across our region and Michigan that result in referrals to the Mary Free Bed at Munson Healthcare service lines.  


• Lead marketing efforts to ensure Mary Free Bed at Munson Healthcare is a destination rehabilitation location.

Essential Job Responsibilities                                                                   

• Increase referrals to Mary Free Bed at Munson Healthcare programs 
  
  
  
  • Establish and maintain direct working relationships with key referral sources and Mary Free Bed providers, leaders, Access teams and staff
  
  
  • Drive new referrals through presentation of relevant clinical information and MFB mission
  
  
  • Ensure excellent follow-up with providers and other referral sources
  
  
  • Attend professional conferences to represent MFBM programs 
  
  
  • Collaborate with MFB and Munson Healthcare Business Development teams, MFBM Leadership, and HR to coordinate activities in the MFBM market including recruitment and educational events 
  
  
  • Utilize sales tools and prioritize time appropriately to increase business
  
  
  • Identify new service opportunities
  
  
  
  


• Assess changing market needs and referral patterns for MFBM service lines
  
  
  
  • Monitor and track referral trends
  
  
  • Analyze referral pattern data and changes in the referral process
  
  
  
  


• Maintain active communication with Leadership and interdepartmental teams across MFB 
  
  
  
  • Educate Leadership and Network Development team on market changes and referrer needs 
  
  
  • Add input in the creation of sales tools
  
  
  • Work with MFB and Munson Marketing teams to ensure marketing materials are created and updated
  
  
  • Work with MFB and Munson to ensure social media presence is consistent with current practices and is actively updated
  
  
  
  


• Assist Leaders in the implementation of sales/marketing plans in each clinical service line 
  
  
  
  • Adjust sales/marketing plan to meet changing community needs 
  
  
  • Assist with coordinating MFBM providers, leaders, and clinical staff for marketing opportunities 
  
  
  • Attend meetings and provide updates on sales/marketing activities for MFB programs 
  
  
  
  

• Embrace Diversity, Equity and Inclusion, by:

Treating everyone with dignity and respect

Opening more doors to opportunities for underrepresented cultures

Growing talent and people

Evaluating and eliminating disparities

Taking action against injustices, bias and racism

Honoring our differences and how to collaborate

Educating staff, patients and the communities we care for

Restoring Hope and Freedom, together

 

Customer Service Responsibilities                                                                                               

Demonstrates excellent customer service and standards of behaviors as well as encourages, coaches, and monitors the same in team members. This individual should consistently promote teamwork and direct communication with co-workers and deal discretely and sensitively with confidential information.

Responsibilities in Quality Improvement                                                                         

Contribute by identifying problems and seeking solutions. Promote patient/family satisfaction where possible; participates in departmental efforts to monitor and report poor customer service.

Essential Job Qualifications                                                                                                          

• Demonstrate ability to establish and maintain referral relationships with physicians, their teams, and other referral sources


• Energy and passion for driving change


• 5+ years of experience OR bachelor's degree in business, sales/marketing, allied health, or related field


• Strong knowledge of rehabilitation services and principles of marketing and sales


• Ability to travel throughout the Northern Michigan region and across Michigan-region with primary work location at MFBM


• Demonstrate written and verbal communication skills


• Demonstrate ability to work both independently and in conjunction with a team of professionals for problem solving

Preferred Job Qualifications                                                                                                          

• Experience in marketing and sales leadership within the healthcare industry

Physical Requirements for Essential Job Qualification

Levels:

• None (No specific requirements)


• Occasionally (Less than 1/3)


• Frequently (1/3 to 2/3)


• Majority (More than 2/3)

Remain in a stationary position:  Frequently

Traverse or move around work location:  Occasionally

Use keyboard:   Frequently

Operate or use department specific equipment:   None

Ascend/Descend equipment or ladder:  None

Position self to accomplish the Essential Functions of the role:  Majority

Receive and communicate information and ideas for understanding:  Majority

Transport, position, and/or exert force:

Up to 10 pounds:    Occasionally

Up to 25 pounds:  _____

Up to 50 pounds:  _Occasionally____

Up to 75 pounds:   _____

More than 100 pounds:  _____

Other weight: Up to___ pounds  _____

       Other:  _____

The above statements are intended to describe the general nature and level of work being performed by employees in this classification.  If you require a reasonable accommodation to perform the essential functions of this position, you must request accommodation in writing, within 182 days after you know or should know of the need for accommodation.

Mary Free Bed is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, genetic information, veteran status, disability or other legally protected characteristic.