Business Development Country Representative-(3277216) - Partners Healthcare System

Global Patient Services Opportunity

Mass General Brigham (MGB) Global Patient Services represents the new systemwide initiative to provide leading clinical care to patients from around the country and around the world. This exciting new business combines a broad existing set of capabilities from the academic medical centers and specialty hospitals within the Mass General Brigham system with a significant investment program to take the business to the next level by developing and enhancing the platform and driving broad-based growth in the business.

This role will expand and generate success from a Global Patient Services team. Reporting to the Senior Director of Business Development for Global Patient Services, the Country BD Representative is responsible for effectively establishing, nurturing, and engaging new business opportunities that increase the footprint of MGB in the Dominican Republic. Through a robust pipeline that drives multiyear growth, the Representative meets and exceeds annual targets by actively networking to maintain visibility and increase patient referrals. The highly motivated team member represents MGB in and out of country, building and nurturing relationships with payers, insurance companies, employers, alumni groups, professional organizations, and other potential referring entities to drive growth.

The Country BD Representative maintains in-depth knowledge of MGB entities and product offerings. He/she/they partners with marketing leads to develop relevant targeted campaigns and collateral material to expand MGB’s brand recognition in the region. The Representative will work in close partnership with GPS leadership, to execute in-country meetings.

Principal Duties and Responsibilities:

Reporting to and working closely with the Business Development leadership, the Country BD Representative is responsible for the development and execution of a successful business strategy for growth in the DOMINICAN REPUBLIC expanding MGB’s footprint in the region, liaising with Global Patient Services to increase MGB-wide patient volume, and becoming the regional subject-matter expert gathering and providing market signals / competitive intelligence to leadership that can lead to expansion of patient referrals.

The successful candidate will be extremely motivated, action oriented, with a great deal of initiative and strong relationship management skills.

Key expectations:

· Partners with leadership to develop and execute penetration business strategies in the DOMINICAN REPUBLIC that can lead to dramatically increasing business from this market.

· Develops and owns regional sales forecasting, building a detailed pipeline of opportunities and providing monthly dashboards to track success

· Develops deep market expertise relevant to MGB products and target customers.

· Meets routinely with leadership to report on market trends, competitive intelligence, business activities, patterns, customer satisfaction, issues, and recommendations.

· Generates own leads and pursues leads sourced from colleagues throughout the MGB system.

· Promotes SOP process compliance and awareness

· Develops deep understanding of MGB entities and product offerings.

· Maintains in-depth knowledge of the DOMINICAN REPUBLIC ‘s health system and referral patterns.

· Continuously monitors business targets to ensure goals are met and exceeded.

· Inputs data and plays a key role in tracking activity to determine program effectiveness.

· Ensures exemplary customer service, by nurturing partnerships and new leads.

· Acts as a resource to other colleagues and peers.

· Ability to manage ambiguity and work effectively in a highly complex environment.

· Other duties as determined by MGB Global Patient Services.

Working Conditions:

· This position combines remote & in person work conditions. Position is expected to adhere to MGB remote work policy.

· This position may involve work outside usual working hours and time zones, with advance notice.

· Travel outside US required. This position requires a combination of Boston-based and in-country time building relationships.

· While performing the duties of this job, the employee is frequently required to sit; talk; or hear; use hands to finger; handle; or feel; reach with hands and arms. The employee is occasionally required to stand; walk; and stoop; kneel; or crouch. The employee must frequently lift and/or move up to 5 pounds and occasionally lift and/or move up to 20 pounds. Specific vision abilities required by this job include close vision, distance vision and depth perception.

· The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Normal office working conditions. The noise level in the work environment is quiet to moderate.

Qualifications

• 7-10 years of work experience in business development or sales or hospital consulting

· Requires in-depth knowledge of the DOMINICAN REPUBLIC’s health systems, enabling successful incumbent to hit –the- ground running.

· Bachelor’s degree required. Master’s degree in business or related field preferred.

· Proficiency in Microsoft Office required, and adept at learning new software applications.

· Familiarity with CRM software preferred.

· Spanish speaker preferred

Skills/Abilities/Competencies:

· Excellent negotiation and persuasion skills.

· High degree of initiative and independent judgement.

· Strong sense of urgency and follow-through.

· Proven record of ensuring synergy between sales with operations – maintaining close relationships with hospital liaisons to ensure resources are available to fulfill client needs.

· Success in operating in highly complex and matrixed environments – strong track record of delivering results through combination of direction and influence.

· Entrepreneurial spirit with business development and sales skills; can close new business opportunities.

· Exceptional customer service orientation; ability to effectively interact with external and internal stakeholders with professionalism.

· Strong business awareness and analytical skills.

· Outstanding time-management skills.

· Experience working in highly collaborative environments.

· Ability to prioritize among competing demands.

· Strong listening, writing and interpersonal skills.

· Excellent communications and presentation skills.

· Strong interest in global healthcare.

· Ability to manage confidential information.

Mass General Brigham is an Equal Opportunity Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.